Privacy Policy

Last updated: May 2015

About Officine Panerai and this Privacy Policy

Officine Panerai a branch of Richemont International SA has its registered offices at Route des Biches, 10 CH-1752 Villars-sur-Glâne, Switzerland.  In this Privacy Policy, we use the term Officine Panerai (and "we", "us" and "our") to refer to the head office of Officine Panerai at the registered address above, its affiliates and our boutiques. 

Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a Officine Panerai Boutique or contact the Officine Panerai Concierge by telephone or when you interact with us over social media platforms.  It also explains how we collect information through the use of cookies and related technologies when you use our Platforms. 

Updates to this Privacy Policy

From time to time we may update this Privacy Policy.  When we do we will publish the changes on this Platform.

Information you provide to us and how we use it

To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details).  By entering your details in the fields requested, you enable Officine Panerai to provide you with the services you select. 

In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit an Officine Panerai Boutique or contact the Officine Panerai Concierge by telephone.  Please note that calls to the Officine Panerai Concierge may be recorded for security, training and development purposes.

If you choose to interact with Officine Panerai via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below. 

We will use the information we collect from you to:

·                manage and fulfill purchase and repair orders and to provide after service care;

·                deal with your enquiries and requests;

·                send service related communications, including announcements and administrative messages such as order confirmations;

·                send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

·                conduct market research so that we can continuously improve the services we provide to our customers;

·                prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and

·                understand how our Platform is used so that we can continuously improve our Platform, services and other offerings. 

Cookies and other information that we automatically collect

Like most Platforms, Officine Panerai logs IP addresses and uses cookies and similar technologies that allow us to recognize you and to customize your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below. 

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application.  They are used to recognize your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used.  Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are two broad categories of cookies:

·                First party cookies, served directly by Officine Panerai to your computer or mobile device.  They are used only by Officine Panerai to recognize your computer or mobile device when it revisits our Platform. 

·                Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognize your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time.  Officine Panerai uses both 'session cookies' and ‘permanent cookies’.  Session cookies exist only while your browser is open and are deleted automatically once you close your browser.  Permanent cookies survive after your browser is closed, and can be used to recognize your computer or mobile device when you open your browser and browse the internet again. 

What cookies does Officine Panerai use?

The Platform serves only the following types of cookies to your computer or mobile device:

 

Type of Cookie

Purpose

Cookies necessary for essential purposes

These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.

Functionality Cookies

These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform. 

For example, some of these cookies enable visitors to specify language, product or other platform preferences. 

Analytics Cookies

These cookies are used to collect information about how visitors use our Platform. 

The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform. 

We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.           

Advertising Cookies

When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion.

They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organizations such as advertisers. 

Content sharing and social networking cookies

These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool.  You can use this cookie consent tool http://www.panerai.com/en/home.html to control your cookie preferences.

How to control or delete cookies

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

You can set your cookie preferences by using our cookie consent tool http://www.panerai.com/en/home.html or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

If you would like to learn more, please visit http://www.aboutads.info/choices/.  More detail on how businesses use cookies is available at www.allaboutcookies.org.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

IP addresses

We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymize and share this information with advertisers, sponsors or other businesses.

About Advertising

The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content.  Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited.  Third party ad serving enables us to target advertisements to you for products and services that you might be interested. 

Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads.  Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices.  We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties. 

You have choices in respect of the delivery of ads.  You may opt-out of receiving certain types of behavioural ads by visiting the third party websites described in the section headed “How to control or delete cookies” above.  We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

Sharing your information

We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

·                to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

·                we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

·                we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.  Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

International Transfers

Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy. 

Protecting your information

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organizational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorized or unlawful processing and against accidental loss, damage or destruction.

How to edit, delete or access your personal information

You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information.  You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e.  non-marketing) communications, such as e-mail updates on your order status).  If you wish to exercise any of these rights, please write to us at the address listed below. 

You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Officine Panerai marketing e-mails. 

Your California Privacy Rights

Under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family or household purposes, you may request certain data regarding our disclosure, if any, of personal information to third parties for the third parties’ direct marketing purposes.  To make such a request, please send an e-mail message our e-mail address below with “Request for California Privacy Information” in the subject line.  You may make such a request up to once per calendar year.  If applicable, we will provide you, by e-mail, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses.  Please note that not all personal information sharing is covered by Section 1798.83’s requirements.

Children

The Platform is not directed at anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13.  If you are under the age of 13, you should not use the Platform and should not submit any personal information to us.

Contact us

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below.  You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

OFFICINE PANERAI  MARKETING E COMUNICAZIONE

Data Protection Officer

Casella Postale 17030

Viale Monza, 259 – 20126 Milan

ITALY

Email : dataprotection@panerai.com

 

IT

 

ABOUT PANERAI AND THIS PRIVACY POLICY

Officine Panerai Marketing e Comunicazione SRL is a branch of Richemont International SA and has its registered offices at Viale Monza, 259 - 20126 Milan, ITALY.  In this Privacy Policy, we use the term Panerai (and "we", "us" and "our") to refer to the head office of Panerai at the registered address above, the companies in the Panerai group and our boutiques.  

 

Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites or mobile applications (together the “Platforms”), when you visit a Panerai boutique or contact the Panerai Concierge by telephone. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

 

You can find out more about Panerai and the Terms of Use for using our Platform here.

 

This Privacy Policy was last updated in November 2013.  We may make changes from time to time so please check back regularly to keep informed of updates.

 

INFORMATION YOU PROVIDE TO US AND HOW WE USE IT

To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name, shipping and billing addresses, date of birth, e-mail address, telephone number and payment details). By entering your details in the fields requested, you enable Panerai to provide you with the services you select. 

In addition, we may also collect personal information from you when you correspond with us (for example, when you send us e-mail communications or send us letters), when you provide your details when you visit a Panerai boutique or contact the PaneraiConcierge by telephone.  Please note that calls to the Panerai Concierge may be recorded for security and training and development purposes

We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below.

We will use the information we collect from you to:

manage and fulfil purchase and repair orders and to provide after service care;

deal with your enquiries and requests;

send service related communications, including announcements and administrative messages such as order confirmation;

announce new products and events relating to us in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

conduct market research so that we can continuously improve the services we provide to our customers;

prevent fraud and other prohibited or illegal activities; and

understand how our Platform is used so that we can continuously improve our Platform and offerings.  

COOKIES AND OTHER INFORMATION THAT WE AUTOMATICALLY COLLECT.

Like most Platforms, Panerai logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below.

 

What is a cookie?

 

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application and are used to recognise your computer when it returns to a website or mobile application it has visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

We use cookies to enhance the online experience of our visitors (for example, by remembering your language preferences) and to better understand how our Platform is used. Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are two broad categories of cookies:

First party cookies, served directly by Panerai to your computer or mobile device.  They are used only by Panerai to recognise your computer or mobile device when it revisits our Platform. 

Third party cookies, which are served by a service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for Platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are 'session cookies', meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are 'permanent cookies', meaning that they survive after your browser is closed. They can be used by us to recognise your computer or mobile device when you open your browser and browse the Internet again. 

 

What cookies does Panerai use?

 

The Platform serves only the following types of cookies to your computer or mobile device:

 

Type of Cookie

Purpose

Cookies necessary for essential purposes

These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages, store and dealers locator, secure login accounts and social plugin would not be possible.

Functionality Cookies

These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform. 

For example, some of these cookies enable visitors to specify language or other Platform.

Analytics Cookies

These cookies are used to collect information about how visitors use our Platform. 

The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform. 

We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.  

Content sharing and social networking cookies

These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

Advertising Cookies

When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion.

They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers. 

 

Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our Cookie Consent Tool. You can use the cookie consent tool to control your cookie preferences.

 

How to control or delete cookies

 

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

You can set your cookie preferences by using our cookie consent tool, which is continuously available at the bottom right hand corner of the homepage, or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.

 

IP addresses

 

We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

 

SHARING YOUR INFORMATION

We do not rent, sell or share personal information about you with other people or non-affiliated companies outside the Richemont group except under the following circumstances:

to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

 

INTERNATIONAL TRANSFERS

Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated group companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.

 

UPDATES TO THIS PRIVACY POLICY

From time to time we may update this Privacy Policy. When we do we will publish the changes on this Platform. If you do not agree to these changes, please do not continue to use the Platform. If material changes are made to this Privacy Policy, we will notify you by e-mail or by placing a prominent notice on the Platform.

 

HOW TO EDIT, DELETE OR ACCESS YOUR PERSONAL INFORMATION

You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications, such as e-mail updates on your order status).   If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address listed below.

 

PROTECTING YOUR INFORMATION

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

PRIVACY STATEMENT FOR OTHER COUNTRIES

Privacy Policy Malaysia: English version / Malay version

Privacy Policy Japan: English version

 

CONTACT US

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request a copy of the personal data we hold about you.

 

dataprotection@panerai.com

 

 

OFFICINE PANERAI MARKETING E COMUNICAZIONE

Data Protection Officer

Casella Postale 17030

Viale Monza, 259 - 20126 Milan

ITALY

HOW TO EDIT, DELETE OR ACCESS YOUR PERSONAL INFORMATIONHOW TO EDIT, DELETE OR ACCESS YOUR PERSONAL INFORMATION

You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications, such as e-mail updates on your order status).   If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address listed below.

 

PROTECTING YOUR INFORMATION

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

 

PRIVACY STATEMENT FOR OTHER COUNTRIES

Privacy Policy Malaysia: English version / Malay version
Privacy Policy Japan: English version

You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications, such as e-mail updates on your order status).   If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address listed below.

 

PROTECTING YOUR INFORMATION

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

 

PRIVACY STATEMENT FOR OTHER COUNTRIES

Privacy Policy Malaysia: English version / Malay version
Privacy Policy Japan: English version

PRIVACY STATEMENT FOR OTHER COUNTRIES

Privacy Policy Malaysia: English version / Malay version
Privacy Policy Japan: English version