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SERVICE KIT

SEND YOUR PANERAI DIRECTLY TO OUR WORKSHOP WITH OUR SERVICE KIT

You can send your timepiece directly to our Service Center in Dallas according the following 7 steps

 

 

 1 - Contact us

 

 

 

  2 -  Watch Paking 

 

 

 

  3 - Shipping

 

 

 

  4 - Diagnosis and cost estimate

 

 

 

 

 

 5 - Service

 

 

 

 6 - Payment

 

 

 

 7 - Delivery

 

 

 

 

 

 

 

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1. CONTACT US

CONTACT US FOR ORDERING OUR SHIPPING KIT & SERVICE REQUEST FORM

Contact us via concierge form or calling at +1 877-726-3724 (1-877-PANERAI) from Monday to Friday 8:00am - 8:00pm CDT, Saturdays: 9:00am - 5:30pm CDT. Once we have received your information we will send you the Shipping Kit.

2. WATCH PACKING

Complete the Service Request Form with the needed informations and your signature

Pack your watch into the Shipping Kit following the packaging instructions.

3. SHIPPING

Use a carrier of your choice : shipping fees at your cost and insurance coverage is recommended.

4. DIAGNOSIS AND COST ESTIMATE

Diagnosis will be performed within 5 business days of receipt of your timepiece

No handling and freight charge except if your timepiece is sent at the Manufacture Panerai in Switzerland. In this case 75$ fees will be applied unless if the repair is under warranty.

5. SERVICE

Once the Cost Estimate is approved, the requested service is launched.

By signing the Service Request Form, you accept that your timepiece could be sent at the Manufacture in Switzerland.

6. PAYMENT

Only payment by credit card is possible

7. Delivery

Our selected shipping carrier will proceed with delivery

THE SERVICE KIT IS AVAILABLE ONLY IN THE USA

For more detailed Customer Service information, please refer to our Conditions of Service

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