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SERVICE KIT

SEND YOUR PANERAI DIRECTLY TO OUR WORKSHOP WITH OUR SERVICE KIT

You can send your timepiece directly to our Service Center in Dallas according the following 7 steps

 


 

 1 - Contact us

 

 


 

  2 -  Watch Packing 

 


 

  3 - Shipping

 


 

  4 - Diagnosis and estimate of cost to repair.



 

 5 - Service

 


 

 6 - Payment

 


 

 7 - Delivery

 

 

 

 

 

 

 

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Continue reading to go in detail of each step 

 

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1. CONTACT US

CONTACT US FOR ORDERING OUR SHIPPING KIT & SERVICE REQUEST FORM

Contact us via concierge form or calling at +1 877-726-3724 (1-877-PANERAI) from Monday to Friday 8:00am - 8:00pm CDT, Saturdays: 9:00am - 5:30pm CDT. Once we have received your information we will send you the Shipping Kit.

2. WATCH PACKING

Complete the Service Request Form with the needed informations and your signature

Pack your watch into the Shipping Kit following the packaging instructions.

3. SHIPPING

Use a carrier of your choice : shipping fees at your cost and insurance coverage is recommended.

4. Diagnosis and estimate of cost to repair.

Diagnosis will be performed within 5 business days of receipt of your timepiece

No handling or freight charges will be applied, unless your timepiece is sent to Panerai in Switzerland. In this case $ 75.00 fee will be applied, unless the repair is under warranty.

5. SERVICE

Once you approve your estimate, the required service will be activated within our system.

By signing the Service Request Form, you accept that your timepiece could be sent to Switzerland for its repair.

6. PAYMENT

Payment by credit card only

7. Delivery

Our selected shipping carrier will proceed with delivery

THE SERVICE KIT IS AVAILABLE ONLY IN THE USA

For more detailed Customer Service information, please refer to our Conditions of Service

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