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Frequently asked questions

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To create a Panerai account, please register your details using the form on our website. You will need to verify your account by clicking on the link in the email that you will receive.

You may place an order as a Guest without creating an account. However, we recommend creating an account for personalised preferences, to save your wishlist, and for ease of access for future purchases.

To edit your account details and personal information, first log into your account. Once you have made your updates, please ensure that you save your changes.

If you have forgotten your password, please click here. We will send you a link to change your password by email. Please check your Spam folder if you do not receive this message.

To subscribe to our newsletter, please complete the form here. You will have to verify your subscription by clicking on the link in the email that we will send you. If you wish to unsubscribe, please follow the "unsubscribe" link found at the bottom of every email you have received.

Yes, all data and payment information submitted through our e-Boutique is safely secured by SSL encryption. For further details regarding data use, kindly refer to our Privacy Policy.

Yes, our Concierge Team will be able to assist you with your order over the phone. Please contact our Client Relations Centre here. Our representatives are available from 9 am to 7 pm  Monday to Friday, and from 9 am to 5 pm on Saturdays.

Most watches are available for online purchase. Should you wish to purchase a watch that is not currently available online, Please contact our Client Relations Centre who will be delighted to assist you.

Please contact our Client Relations Centre here or visit your nearest Boutique, which can be found here.

Due to the limited number of our pieces, we do not offer product reservations. You can save a watch to your wishlist, but please note that this does not guarantee availability. You will first need to create an account in order to use the wishlist functionality.

To be notified when a sold-out item becomes available again, click on "Availability notification" on the item's page and register to receive updates. You will receive a notification via email once the item is back in stock.

Please contact our Client Relations Centre here to find out if your order can be changed or canceled.

Yes, all data and payment information submitted through our e-Boutique is safely secured by SSL encryption (https).We do not retain your payment information, including credit card numbers or PayPal account details.

We offer a variety of payment methods through the online checkout and the applicable options for your order and location will show at the payment stage. Options include Paypal, credit cards (Visa, MasterCard, American Express, CUP, Carte Bancaire) ApplePay, Google Pay, iDeal, Twint, Bancontact . Orders valued at €2000/£2000 or higher can also be paid via Bank Transfer. Klarna Pay Now is available in selected countries.

Orders placed via the phone with the Concierge team can only be paid with Credit Card or Bank transfer (for orders over €2000/£2000). Credit Card details can be input with your phone keypad, making it highly secure. 

No, payments are made in the currency of the delivery country.

No, orders must be paid in full via a single payment method.

Your credit card is charged once your order is shipped; however, your account may show a pre-authorization hold of the payment immediately.
Bank Transfer: You will be charged as soon as you have made the transfer.

No, once an order is placed, it is not possible to change the payment method. Depending on the status of your order, we may be able to cancel your order and place a new one with the preferred payment method. Please contact the concierge to discuss your options.

Product prices displayed on our website include applicable VAT based on the shipping country. To ensure that the most accurate pricing and taxes are displayed, please choose the country of delivery from our website country selector. Parcels shipped within the European Union are not subject to duty fees.

"A VAT refund is offered for orders that meet certain conditions.

For online and phone orders, refunds can be requested via our Client Relations Centre. We can offer refunds for orders delivered in Austria, Belgium, Czechia, France, Germany, Italy, Luxembourg, the Netherlands, Sweden, and Switzerland.  

Please contact our Client Relations Centre here for more information.

Panerai offers five methods of delivery in Europe:

- Standard Delivery: 2-5 business days*

- Next-Day Delivery: the next business day*

- Next-Day pre-12 Delivery: the next business day, before noon*

- Saturday Delivery*

- Boutique Pick-Up Delivery: the next business day*

Please note, delivery times are estimates. 

For orders that meet specific requirements, we will arrange a delivery with ID check. The delivery time will be pre-arranged with the carrier, and you will have to show your ID to complete the delivery. 

 

For all orders in Switzerland, Panerai offers also free next day* delivery. Different time slots are available:

 

- Morning - 6.30-9.00 AM

- Evening - 5.00 - 8.00 PM

- Saturday morning - 9.00 AM - 12 PM

- Daytime - 9.00 AM - 6.00 PM

* if order is placed before 12pm CET. 

To arrange delivery to a hotel, please contact our Client Relations Centre here.

Panerai is currently shipping to the following countries in Europe:

- United Kingdom

- Ireland

- France

- Belgium

- Luxembourg

- Netherlands

- Finland

- Germany

- Austria

- Spain

- Portugal

- Italy

- Switzerland

We are now happy to offer delivery to the following countries, but please note that orders can only be placed with our Concierge Team and not via the website:

- Bulgaria

- Croatia

- Czechia

- Denmark

- Hungary

- Lithuania

- Romania

- Slovakia

- Sweden

We do not ship to certain addresses, such as military, certain restricted areas, pick-up points or PO boxes. If your address is not eligible we will have to cancel and refund your order. 

We offer Boutique Pick-Up in the following Panerai locations in Europe. You can choose this option during the delivery section of the checkout. 

France:

Rue du Faubourg Saint-Honoré - Paris

Avenue des Champs-Elysées - Paris

Rue de la Paix - Paris

United Kingdom:

New Bond Street - London

 

Switzerland:

Bahnhofstrasse - Zurich

Rue du Rhône - Geneva

 

Germany:

Maximilianstrasse - Munich

Italy:

Piazza San Giovanni - Firenze

Via del Babuino - Rome

Via Montenapoleone - Milan


Once your order is shipped, you will automatically receive a tracking number via email.

In the Shopping Bag page you will find the options to add gift wrapping and a personalised gift message to your order. 

Free exchanges are available for all orders within 14 days of receipt. For more information, please contact the Panerai Client Relations Centre here. Your Ambassador will proceed with the exchange request and organize the return of the original piece. All exchanges are subject to quality control once they have been received by our warehouse. The new product will be shipped if the returned item passes the quality control.

Free returns are available for all orders within 14 days of receipt. For more information, please contact the Panerai Client Relations Centre here. Your ambassador will organize the return of the piece. All returns are subject to quality control once they have been received by our warehouse. Refunds will be issued only if the returned item passes the quality control.

Return shipping is offered free of charge. Please contact the Client Relations Centre here to discuss your return. 

All refunds will be processed within 14 days of receipt of the returned item by the Panerai e-boutique distribution center, subject to the item passing the quality check on arrival.

Once your parcel has been collected, you may track your return via the tracking number provided by the Carrier. In order to do this, you must insert the return tracking number in the Carrier website. We advise you to keep your receipt until you receive confirmation of your return by email.

 

For high-value orders, specific transport may need to be organized. In this case, please contact our Client Relations Centre here for more information.

All products are available for purchase and shipping to the UK, except for individual straps containing Alligator leather. Watches sold with an Alligator strap already attached are excluded and will be shipped with an estimated delivery time of 1 week (due to additional CITES customs checks). For further information, please contact the Panerai Client Relations Centre here. The additional customs checks are outside of Panerai's control and at busy times of the year, the checks may require more time. 

Yes, if you have received an item as a gift and wish to return or exchange it, please contact the Panerai Client Relations Centre for further details.

Yes, you can select this option in your shopping bag before you proceed to the checkout. 

Yes, you can add your chosen message in your shopping bag before you proceed to the checkout. 

Unfortunately, our e-Boutique is not able to offer gift vouchers at this time.

No, our e-Boutique is not able to offer strap exchange at this time.

No, our e-Boutique is not able to offer strap adjustments at this time. Please visit one of our boutiques or Authorized Dealers which can be found here.

The price of most Panerai creations are displayed on our website, except for unique  high-complication watches. Please contact the Panerai Client Relations Centre here for further details.

Your Panerai is guaranteed against all manufacturing defects for 24 months starting from the date of purchase, provided that the warranty card is signed by an authorize dealer. 

 

Register your timepiece for our Pam.Guard program and extend your International Limited Warranty for up to 8 years.

 

This warranty does not cover wear and tear, or damage caused by inappropriate handling. All repairs or servicing work carried out by third parties not authorized by Panerai would automatically invalidate your warranty.

 

The Pam.Guard extended international limited warranty is available for all Panerai watches purchased within the past two years. Some restrictions apply.

 

For further details please consult the Int. Ltd. Warranty section.

Yes, only Panerai Manufacture can release an official Certificate of Authenticity for your timepiece. You can drop off your timepiece to any Panerai Boutique, authorized retailer or via complimentary shipping kit and request the Certificate of Authenticity. The Timepiece will be then sent to the Manufacture in Neuchâtel. A thorough examination performed by one of our specialist watchmakers can either confirm or refute the authenticity of your timepiece. It takes 6 to 8 weeks and costs approximately 380 euros for Timepieces produced since 1997.

 

If a close examination reveals that parts of the timepiece are not genuine, Panerai reserves the right to refuse to issue a certificate for such timepiece.

Yes, you can book an appointment directly with your preferred boutique here. Alternatively, please contact the Panerai Client Relations Centre and they will assist you in booking an appointment. 

Yes, we offer repair and/or restoration services for our creations. A physical inspection of the piece will be completed by our watchmakers, and a repair estimate will be issued for your approval prior to service.

To have your creation serviced or repaired, kindly visit your closest authorized retailer or Boutique by clicking here, or drop-off directly at an authorised repair center or contact Panerai Client Relations Centre here.

As each service request is considered independently, you will be informed of the estimated repair time once your Panerai has been physically examined.

As a reference, a complete service usually takes between 4 and 8 weeks.

To track the status of your repair, kindly contact the Boutique or authorised retailer where you submitted your creation for service. You may also contact contact the Panerai Client Relations Centre here with your repair number. 

A simple self-winding mechanical movement has more than a hundred pieces working together 24 hours a day. These components require regular, though not frequent, attention. As with a car engine, certain parts simply need to be cleaned and re-lubricated to ensure they do not wear down, potentially necessitating more serious repair work in the future.

Like any high-precision instrument, a watch need regular servicing to ensure that it keeps functioning perfectly. The service interval can vary depending on the owner’s habits, the climate and the type of use. The water resistance cannot be guaranteed permanently. It may be affected by the ageing of gaskets or by an accidental shock on components ensuring the water resistance. We recommend to have it checked every 2 to 3 years or every year if the watch is used for water activities.

Our prices are based on the level of complexity of the movement, the amount of time necessary for the watchmaker to do the service and the spare parts involved. Please contact our Client Relations Centre here or your Panerai boutique to have the service prices regarding your specific model.

Leather is a natural material and susceptible to premature wear when in contact with water, or prolonged exposure to the sun. It is also recommended to take off the watch at night so the leather can breathe. All smooth leather types, can be gently cleaned with a wet cloth. Please note that leather straps are not guaranteed and regular replacement is advised depending on wear.

The watch will be given to the closest Richemont Service Centre where our Panerai watchmakers will take care of it. After registration, a detailed diagnosis will be made in order to evaluate the condition of the watch and define which new parts or service it requires. For specific services or products, the maintenance work can only be carried out in our manufacture in Switzerland. You can find more information in the service section.

Yes, to have the case or bracelet of your watch polished, we invite you to visit your closest authorized retailer or Boutique. 

To report potentially counterfeit goods or stolen Panerai watches, please contact our Client Relations Centre here.

Panerai is committed to creating a sustainable future for business, society and the environment. To discover our Corporate Social Responsibility policy, kindly visit the Sustainability section of our website here.

It is part of the brand's history to provide a high luminosity even under water. Tritium was the first material used in the Panerai watches but it is no more authorized. We use now Super LumiNova grade A material for all dials and hands of our watches. The SLN material takes its luminescence from daylight or any artificial source of light. The watch should therefore be exposed to bright light in order to provide a glow in the dark. The luminescence decreases with hours but it is restored as soon as the watch is exposed again.

The majority of watches (without a chronometer certificate) have an average precision tolerance ofbetween -5/+10 seconds per day in all positions. However, each caliber has its own specifications which are detailed in the user booklet.

A chronograph is a watch with hands that display hours, minutes, and seconds together with a mechanism for measuring elapsed time by means of a central chronograph hand, which records seconds, and totalizers for the minutes and hours (not mandatory).

A chronometer is a watch whose movement has obtained an official rate certificate from the COSC (Official Swiss Chronometer Testing Institute) after having passed precision tests in different positions and at different temperatures over a 15-day period.

The difference between these two movements is the way in which the watch is wound up to give it energy. Manual-winding watches must be wound by hand at a regular frequence depending on their power reserve (3 to 8 days for Panerai watches). Self-winding watches are wound by an internal rotor which responds to wrist movements. Self-winding watches usually have a power reserve of at least 40 hours and therefore have suffiient energy reserves to maintain a stable rate when the watch is not being worn.

The time is set by pulling the crown to the time setting positions. The stem has different positions possible depending on the functions of your watch (chronograph, flyback...). You can find information about its functions or how to make small adjustments in the product manual.

You can report your lost or stolen watch by adding it to a worldwide register used by police, the watch industry, and the pre-owned market. Please find more information here.

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