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SERVICE KIT

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SEND YOUR PANERAI FOR SERVICE WITH OUR SHIPPING KIT (SERVICE AVAILABLE IN AUSTRALIA ONLY)

For your convenience, we are pleased to arrange the direct sending of your Panerai timepiece to your local Panerai Service Center for service according to the following 7 steps

 


 

 1 - Contact us

 

 


 

  2 -  Watch Packing 

 


 

  3 - Shipping

 


 

  4 - Diagnosis and estimate of cost to repair.



 

 5 - Service

 


 

 6 - Payment

 


 

 7 - Delivery

 

 

 

 

 

 

 

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1. CONTACT US

If you wish to receive a pre-paid shipping kit, please digitally fill out a Service Request form and send it by email to our Panerai Concierge at concierge.sg@panerai.com

Only genuine Panerai timepieces (other than clocks & instruments) are eligible for this service. Please note that this service is right now for the Asia-Pacific Region only available within Australia.

For the full terms & conditions, please consult our Conditions of Service. 

2. PACKAGING

Once you have received your service shipping kit:
 

•Take clear photographs of your timepiece (front and back case) for your records

•Securely package your watch following the instructions 

•Enclose a signed copy of the completed Service Request form. 


Should your timepiece still be within the original or extended International Limited Warranty period, please ensure to include a copy of your completed warranty card.

3. SHIPPING

Send your package by scheduling a complimentary collection with our selected courier following the instructions sent together with your shipping kit.

4. DIAGNOSIS & COST ESTIMATE

Once received at our workshop, your timepiece will undergo a thorough diagnosis to determine the service(s) required to restore the optimal functional condition.

 

You will receive a cost estimate by email outlining the necessary works, and possibly suggestion(s) for optional interventions recommended for aesthetical reasons. 

5. SERVICE

Your approval of the Cost Estimate will be required for the service to proceed (unless your service is covered under warranty, in which case it will go straight into repair).

 

The approved service intervention(s) will be performed within the timeframe indicated on the cost estimate. In the event that you refuse the Cost Estimate, or if we do not hear from you on the Cost Estimate within 2 months, we will not perform any service and will return your watch to you in the condition it was received.

6. PAYMENT

Once the service and final quality controls are completed you will receive an email inviting you to proceed with the payment by BPay (unless the service fees are covered by warranty).

7. RETURN DELIVERY

Following receipt of payment, your timepiece will be securely shipped to your return delivery address. 

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