Frequently asked questions
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Why should I service my watch? Read Close
A simple self-winding mechanical movement has more than a hundred pieces working together 24 hours a day.
These components require regular, though not frequent, attention. As with a car engine, certain parts simply need to be cleaned and re-lubricated to ensure they do not wear down, potentially necessitating more serious repair work in the future.
When should I service my watch? Read Close
Like any high-precision instrument, a watch need regular servicing to ensure that it keeps functioning perfectly.
The service interval can vary depending on the owner’s habits, the climate and the type of use. However, as a general rule, we recommend a complete overhaul every 4 to 5 years.
The water resistance cannot be guaranteed permanently. It may be affected by the ageing of gaskets or by an accidental shock on components ensuring the water resistance.
We recommend to have it checked every 2 to 3 years or every year if the watch is used for water activities.
HOW MUCH DOES A SERVICE COST? Read Close
Our prices are based on the level of complexity of the movement, the amount of time necessary for the watchmaker to do the service and the spare parts involved.
Please contact our concierge or your Panerai boutique to have the service prices regarding your specific model.
WHAT ARE THE WARRANTY CONDITIONS? Read Close
Your Panerai is guaranteed against all manufacturing defects for a period of 24 months starting from the date of purchase, provided that the warranty card is signed by an authorized dealer.
This warranty does not cover wear and tear, or damage caused by inappropriate handling.
All repairs or servicing work carried out by third parties not authorized by Panerai would automatically invalidate your warranty.
WHAT IS SPECIFIC ABOUT THE LUMINOSITY OF PANERAI WATCHES? Read Close
It is part of the brand's history to provide a high luminosity even under water.
Tritium was the first material used in the Panerai watches but it is no more authorized.
We use now Super LumiNova grade A material for all dials and hands of our watches.
The SLN material takes its luminescence from daylight or any artificial source of light.
The watch should therefore be exposed to bright light in order to provide a glow in the dark.
The luminescence decreases with hours but it is restored as soon as the watch is exposed again.
WHAT IS THE ACCURACY TOLERANCE FOR MY WATCH? Read Close
The majority of watches (without a chronometer certificate) have an average precision tolerance of between -5/+10 seconds per day in all positions.
However, each caliber has its own specifications which are detailed in the user booklet.
WHAT IS THE DIFFERENCE BETWEEN A CHRONOGRAPH AND A CHRONOMETER? Read Close
A chronograph is a watch with hands that display hours, minutes, and seconds together with a mechanism for measuring elapsed time by means of a central chronograph hand, which records seconds, and totalizers for the minutes and hours (not mandatory).
A chronometer is a watch whose movement has obtained an official rate certificate from the COSC (Official Swiss Chronometer Testing Institute) after having passed precision tests in different positions and at different temperatures over a 15-day period.
HOW CAN I TAKE CARE OF THE LEATHER STRAP? Read Close
Leather is a natural material and susceptible to premature wear when in contact with water, or prolonged exposure to the sun.
It is also recommended to take off the watch at night so the leather can breathe.
All smooth leather types, can be gently cleaned with a wet cloth.
Please note that leather straps are not guaranteed and regular replacement is advised depending on wear.
WHAT IS THE DIFFERENCE BETWEEN AN AUTOMATIC AND MANUAL MOVEMENT? Read Close
The difference between these two movements is the way in which the watch is wound up to give it energy.
Manual-winding watches must be wound by hand at a regular frequence depending on their power reserve (3 to 8 days for Panerai watches).
Self-winding watches are wound by an internal rotor which responds to wrist movements.
Self-winding watches usually have a power reserve of at least 40 hours and therefore have suffiient energy reserves to maintain a stable rate when the watch is not being worn.
How can I receive a certificate of authenticity? Read Close
You can drop off your watch to any Panerai authorized dealer and request the certificate.
The watch will be then sent to our manufacture in Neuchâtel so that our Customer Service watchmakers can verify and both the internal and external components. It takes 6 to 8 weeks and costs approximately 350 euros for watches produced since 1997.
Can I report counterfeits or stolen watches? Read Close
To report potentially counterfeit goods or a personal watch which watch stolen, we invite you to contact our Concierge Service.
How do I adjust time ? Read Close
The time is set by pulling the crown to the time setting positions.
The stem has different positions possible depending on the functions of your watch (chronograph, flyback...).
You can find information about its functions or how to make small adjustments in the product manual.
What will happen after I give my timepiece for service? Read Close
The watch will be given to the closest Richemont Service Center where our Panerai watchmakers will take care of it.
After the registration, a detailed diagnosis will be made in order to evaluate the condition of the watch and define which new parts or service it requires.
For specific services or products, the interventions can only be made in our manufacture in Switzerland.
You can find more information in the service section.
How long does it take to have your products serviced? Read Close
As each service request is considered independently, you will be informed of the estimated repair time once your creation has been physically examined.
As a reference, a complete service usualy takes between 4 and 8 weeks.
Where can I have your products serviced/repaired? Read Close
To have your creation serviced or repaired, kindly visit your closest authorized retailer or Boutique by clicking here, or drop-off directly at an authorized repair center or contact the concierge service.
How can I have my watch strap exchanged or cleaned? Read Close
To have your strap or bracelet exchanged or cleaned, kindly visit your closest authorized retailer or Boutique.
To purchase a new strap or bracelet, we invite you to contact the e-Boutique or visit your nearest authorised retailer or Boutique.