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Condition of Sales

About Panerai and these Conditions of Sale

Last updated: May 2018

 

These Conditions of Sale apply to any sales of Panerai products or services that you may order from Richemont Suisse S.A., using the website www.panerai.com/ch and any associated mobile or digital applications that refer to these Conditions of Sale (together, the “Platforms”) or by telephone via our client relations center (the “Client Relations Center”).

Richemont Suisse S.A. has its registered offices at 9, route des Biches, 1752 Villars-sur-Glâne, Switzerland (“Panerai” and "we", "us" and "our"). Our VAT number is CHE-102.738.465.

Richemont Suisse S.A. is an affiliate of Terms of Use entity, which owns and edits the Platforms pursuant to the Terms of Use, and Privacy Policy entity, which is responsible for our information collection practices pursuant to the terms of the Privacy Policy. By placing an order, you agree to be bound by the Terms of Use and Privacy Policy, the terms of which are incorporated into these Conditions of Sale.

Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Platforms or Client Relations Center (together the “Sales Channels”). Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Sales Channels. Sales concluded through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale. 

Updates to these Conditions of Sale

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

Purchasing eligibility

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries);  (b) have legal capacity to enter into contracts; and (c) use a shipping address in the country or countries that we ship to (as specified by the Sales Channels), may order products through the Sales Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.

By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

Product availability & quantity

All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Products shown on the Platforms, which cannot be added to the shopping bag, are not available for sale via the Platforms. The Client Relations Center can provide more information as regards these products. For information about the order process, please refer to our Order Process section below.

Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.

Currently orders may not exceed 4 products (1 watch and 3 accessories) – products in any buying session on the website or through the Client Relations Center.

The Client Relations Center and the product pages of the Website can provide you with information regarding products that are currently available for sale through these channels.

Account registration & guest checkout

To place an order, you may either register and create an online account, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. Where you place an order as a guest, we may still create an account on our internal systems to record your purchase(s).

Creating an Officine Panerai online account will enable you to save your Wishlist and Comparator lists and access the history of your transactions from the date of creation of your account. 

Personalized services

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the Sales Channels as requested.

We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.

In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund, as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section below for further information).

Order Process

The order process of the Platforms will include the following:

·            Add to Shopping Bag: Once you have chosen a product, you may place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits). Placing an item in your shopping bag does not guarantee availability for purchase, which is not confirmed until you receive a written Confirmation of Order & Shipment.

·            Guest/My Account Checkout: When you are ready, you then proceed to “Checkout”, either as a guest or through your registered account. You may also remove one or several products you have selected from the shopping bag as part of the checkout process. 

·            Delivery, Review and Payment: As part of the checkout process, you add and review your order details and personal information (including e-mail, shipping address, billing address and payment information). You should carefully check and confirm all details on the order summary page before placing your order. 

·            Placing of Order: You then check the relevant box and place your order.

In the case of an order being placed through the Client Relations Center, the Panerai ambassador will walk you through the steps above and verbally ask you to confirm the details of your order.

We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale.  

Prices, taxes and shipping costs

All prices shown on the product pages of the Platforms or quoted by the Client Relations Center are in Swiss Francs (CHF) and include the applicable VAT, but exclude shipping costs and other taxes unless otherwise stated.

Shipping costs, if any, are described in the Shipping Policy below or on the Sales Channels. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.

We may offer a VAT refund mechanism if you decide to have the products delivered in Switzerland and, no longer than thirty (30) days afterwards, export them outside Switzerland upon certain conditions. For details, please refer to our FAQs section or contact our Client Relations Center.

We reserve the right to modify prices and delivery costs at any time without prior notice.

We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Client Relations Center. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.

Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order. 

Payment

We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.

When ordering on the Platforms, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.

 

 

Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.

The full amount of your purchase will typically be blocked on your payment card until your order is shipped, at which point you will be sent a Confirmation of Order & Shipment and your payment card will be charged the applicable purchase price.

Where we offer PayPal as a payment method, the full amount of your purchase may be debited on your payment card immediately following the placement of your order. Pre-payment shall not impact any of your legal rights under these Conditions of Sale (including for example any right of refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay.

We may accept bank wire transfer for orders at our sole discretion. We do not charge a fee for bank wire transfers for orders made through the Sales Channels or Client Relations Centre, however, some financial institutions may charge a fee for using a bank wire transfer. We require that all bank wire transfer orders placed by telephone be confirmed through an order approval process. We may acknowledge a bank wire transfer order, but the order will not be processed until the payment has been received and confirmed by us by e-mail. If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.

Acknowledgement of Order

 

Once you have made your choice and your order has been placed through the Sales Channels, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order. If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Customer Relations Centre promptly. 

These Conditions of Sale will be provided to you when we acknowledge your order.

 

 

Shipping Policy

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract. 

Confirmation of Order & Shipment

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract. 

Delivery

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications. 

When ordering through the Sales Channels, you may be able to choose a specific delivery date as available on the Sales Channels. Any such specific delivery date remains subject to our confirmation.

If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Client Relations Center to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received. 

In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received.

 

 

When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.

We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by Panerai and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver the products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please refer to our FAQs section or call the Client Relations Center for more information.

Invoices

When ordering products via the Sales Channels, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise). 

Returns and Exchanges

(a)    Right to cancel

You have the right to cancel the contract created by our written order confirmation without giving any reason fourteen (14) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order. If you are a customer based in the European Union or the European Economic Area and have made a purchase via the Sales Channels, this is considered to be your statutory right to withdraw from the contract. To meet the withdrawal deadline, it is sufficient for you to withdraw before the withdrawal period has expired.   

To cancel the contract and return your product(s), you can contact our Client Relation Centre and follow the instructions that will be given to you, or send us in writing an unequivocal statement such as a letter or e-mail to: Panerai, Client Relations Centre, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam, or concierge.europe@panerai.com, you may cancel using the Model Cancellation Form, but it is not obligatory.

(b)   Return Process

Products that have been purchased through the Sales Channels may only be returned to our Panerai e-boutique distribution center at the address of our Returns Department, as provided in our FAQs section.

Products that have not been purchased through the Sales Channels may NOT be returned to our Panerai e-boutique distribution center.

To return a product to our e-boutique distribution center, you must follow the steps mentioned below: 

(i)               Call the Client Relations Center

(ii)              You may either choose (a) our pick up service and agree on a pick-up date with our logistics partner or (b) a parcel drop off at any Swiss Post Office within the return period. You may be asked at this stage to provide information about the product for us to make a first assessment of the condition of this product;

(iii)             In the event you chose parcel drop off at the Swiss Post Office, the Client Relations Center will send you a prepaid return label by e-mail; if you chose our return pick up service, our logistic provider will bring the prepaid return label at the time of pick-up.

(iv)             You must include in the delivery package, the product, along with all its accessories, any free items you received as part of your order, the Service Guide, the Warranty Card and all other documents, in their original box;

(v)              Please seal the delivery package, if applicable, print the prepaid return label and affix it to the parcel; and, depending on the option you chose according to lit (ii) above:

(vi)             On the agreed date, our logistics partner will pick-up the sealed delivery package and give you a return tracking number which you should keep until the order refund confirmation is received or you may drop off the parcel at any Swiss Post Office within the return period, in which case you will be given a receipt with return tracking number which should be kept until order refund confirmation is received.

You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our Panerai e-boutique distribution center will be eligible for a refund or exchange.

(c)    Condition of Returned Products

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Panerai box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

If you have received free items as part of your order, they must be returned with the products.

All returns will be subject to strict Quality Control (QC) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be sent back to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange. 

Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.

(d)   Products you cannot return or exchange

Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund.

(e)    Refunds

You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center to discuss your options.

If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by the Panerai e-boutique distribution center. Except for delivery of a defective product by us, initial shipping charges will not be refunded.

(f)     Exchanges

You may return a product purchased through the Sales Channels for exchange with another Panerai product, provided that the return complies with these Conditions of Sale in particular with (a) Right to Cancel and (b) Return Process above.

In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

Should a product be returned to the Panerai e-boutique distribution center for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference.

If a product is returned for exchange with a more expensive product, you will have to pay the price difference. 

Manufacturer’s guarantee and your legal consumer rights

We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

Selected products are covered by the applicable Panerai Guarantee. If you wish to repair a product covered by the applicable Panerai Guarantee, please refer to the applicable Panerai Guarantee, and call our Client Relations Center for more information.

In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable Panerai Guarantee.

Complimentary Services

The following complimentary services will be proposed, free of charge, by the Sales Channels:

(a)  Gift Wrap and Packaging

All orders will be shipped with the Panerai box gift wrapped in Panerai special packaging, together with a Panerai shopping bag (where applicable).

Orders for personalized Panerai products cannot be cancelled and personalized Panerai products cannot be returned to Panerai for exchange or refund.

 (b)  Strap Exchange / Adjustment

A Panerai watch strap is delivered in a standard size. For certain products, the strap size can be delivered smaller or larger. If available, please specify your requirements on the Platforms or by calling the Client Relations Center. Panerai watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.

(c)  Gift Note

You may be able to personalize your order by adding a personalized note that will be printed by Panerai on a gift card to be included in your order package. Panerai reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Panerai-logo stationery.

Repairs

For any repair inquiries relating to a product ordered through the Sales Channels, please refer to our FAQs section or contact our Client Relations Center.

Product descriptions

We try to ensure that the information, including product descriptions, dimensions, and colours, provided on the Platforms, in advertisements or catalogues or as provided by the Client Relations Center is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. 

Limitation of liability

If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable Panerai Guarantee.

General provisions

If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable Panerai Guarantee.

Applicable law and jurisdiction

These Conditions of Sale shall be governed by and construed in accordance with the laws of Switzerland without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, shall be adjudicated or arbitrated in accordance with the Conditions of Sale.  Where the laws of Switzerland are different to the mandatory consumer laws in your own country, we will afford you with similar protection.

You may bring proceedings against us either in the courts of Fribourg or in the country where you are domiciled. We may also bring proceedings against you in the courts of the country where you are domiciled.

Without any restriction to bring proceedings before a court, you and Panerai will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.

If you are a consumer resident in the European Union, you have the right to submit your complaint to an Alternative Dispute Resolution entity. To find a list of ADR entities in your country, you may refer to the European Commission Online Dispute Resolution platform at the following address: http://ec.europa.eu/consumers/odr/Entire Agreement.

Contact us

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below.

 

Panerai Client Relations Center
RLG Europe BV

PO Box 2967

NL-1000 CZ Amsterdam

Phone Number: +41 22 58029 49

 

 

Model Cancellation Form

- To Panerai, Client Relations Center, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

- Ordered on (*)/received on (*),

- Name of consumer(s),

- Address of consumer(s),

- Signature of consumer(s) (only if this form is notified on paper),

- Date

(*) Delete as appropriate

General

The following terms and conditions and any other related rules that are adopted by Officine Panerai North America and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Officine Panerai North America, Division of Richemont North America, Inc., a corporation organized and existing under the laws of Delaware and having its corporate headquarters at 645 Fifth Avenue, 7th Floor, New York, NY 10022, U.S.A. (“Officine Panerai” or referred to herein as“us”,“our”or“we”) on the Internet via the Officine Panerai Website, identified by the domain name www.panerai.com (the “Website”) or by phone (1.877.726.3724) via the Officine Panerai Client Relations Center (the “Client Relations Center”).

These Conditions of Sale apply only to sales made through the Website. The Conditions of Sale applicable to any order placed through the Client Relations Center or the Website are those in force at the time that an order has been placed on your behalf by an Officine Panerai Ambassador (in the case of an order placed through the Client Relations Center) or at the time you place your order (in the case of an order placed through the Website). In the case of an order placed through the Website, when you check the “I have read and I accept the Conditions of Sale” box at the payment section of the Website before placing your order with Officine Panerai, you indicate your acceptance of these Conditions of Sale. If you refuse to accept these Conditions of Sale, you will not be able to order any Officine Panerai products from the Website or the Client Relations Center. Sales concluded through Officine Panerai authorized retailers are not subject to these Conditions of Sale.

Please read the Conditions of Sale and check our Website on a regular basis to be informed of any changes. Officine Panerai may modify the Conditions of Sale from time to time, at its sole discretion, and your continued use and/or registration following such change will signify your agreement to be bound in the future by the modified Conditions of Sale.  If you are placing an order through the Website, then by checking the “I have read and I accept the Conditions of Sale” box and placing your order, you will be indicating your agreement to be bound by the Conditions of Sale as so modified through such time. Persons wishing to use the Client Relations Center or the Website will also be deemed, by virtue of such use, to have agreed to be bound by our Website Terms of Use and our Privacy Policy, which are incorporated to these Conditions of Sale by reference.  Customers using the Client Relations Center will be provided with access to our Privacy Policy as set forth in “Acknowledgment of Order” below.  If you do not agree to any change to the Conditions of Sale, then you must immediately contact the Client Relations Center to cancel your registration and refrain from ordering any Officine Panerai product through the Client Relations Center or the Website. 

Purchasing Eligibility

Only individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most states), (b) have legal capacity to enter into contracts and (c) have a shipping address in the continental United States of America, Alaska, Hawaii or the District of Columbia may order products through the Client Relations Center or on the Website.  If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale.  Any orders placed in violation of this provision shall be null and void.

By placing an order through the Client Relations Center or on the Website, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Officine Panerai products or purchase Officine Panerai products for commercial purposes or any other commercial benefit. If Officine Panerai believes, in its sole discretion, that an order would violate the terms of the preceding sentence or that the Customer is engaging in fraudulent or grey market activities, then Officine Panerai may refuse such order. Also, only one watch order per reference is allowed per customer.

Moreover, in the event that Officine Panerai reasonably suspects that a third party has breached a customer's registration, password and/or account login, Officine Panerai shall immediately cancel and terminate the account.

Product Availability; Quantity

All orders placed through on the Website are subject to availability and acceptance by Officine Panerai.

Officine Panerai reserves the right to change the assortment of items offered on the Website or through the Client Relations Center, and may limit from time to time the quantity of Officine Panerai products that may be ordered by a Customer in a single buying session, without prior notice. Officine Panerai further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.  Currently, orders may not exceed 4 products (1 watch and 3 accessories)  products in any buying session on the Website or through the Client Relations Center.

The Client Relations Center and the product pages on the Website can provide you with information regarding products that are currently available for sale through those channels.  Please note that only merchandise displaying a “Shopping Bag” icon is available for sale through the Website.  You may also call the Client Relations Center (1.877.726.3724) and an Officine Panerai Ambassador will provide you with further information as to product availability and assist you with your purchase.

Account Registration; Personal Information

In order to place an order, you or the Officine Panerai Ambassador (on your behalf) may either register and create an online account on the Website, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. In order to create this account, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the age of majority.

Upon completion of your account registration on the Website or by the Officine Panerai Ambassador, you will receive by email a one-time password, which will allow you to log in to your account on the Website and create a permanent account login and password.  You will also receive a second email summarizing the personal information you provided in registering for your online account.  You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Officine Panerai will not be held responsible or liable for any misuse of your account in connection with, and/or resulting from, a third party’s access to and use of your password and account login.

We may change the information required to place an order or the registration requirements from time to time. Any changes will be posted on the Website. Please refer to our Privacy Policy and Clause 7 of these Conditions of Sale for more details about how we may use your personal information. If you select the “Guest Checkout” option on the Website, your online account will not be created and we will not use your personal information for any purpose other than in connection with processing your order.

When placing an order on the Website you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by Officine Panerai or its third party providers at this time for security and anti-fraud purposes. 

You represent and warrant that the personal information you provide to the Client Relations Center or via the Website is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided.

Should any of the information you provide to the Client Relations Center or on the Website change, please log in to your account and update such information directly on the Website, inform the Client Relations Center or notify Officine Panerai at the following e-mail address: concierge.usa@panerai.com or as set out in our Privacy Policy.  Moreover, in the event that Officine Panerai reasonably suspects that a third party has breached a customer's registration, password and/or account login, Officine Panerai shall immediately cancel and terminate such account, and notify you by email or telephone.

Orders

If you are ordering on the Website, orders will be processed as follows: Once you have chosen a product, click on the “Purchase” icon to place this product in your shopping bag.  You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “Checkout” by clicking on this button.  You may also remove one or several products you have selected by clicking on "X" next to the chosen product in the Shopping Bag.  Once on the payment page, review your order details and personal information (including email, shipping address, billing address and payment information), check the box next to “I have read and I accept the Conditions of Sale”.  Then, place your order.

Notwithstanding anything to the contrary provided for herein, Officine Panerai reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Officine Panerai may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Officine Panerai suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale.

Prices, Tax And Shipping Costs

All prices shown on the product pages of the Website or quoted by the Client Relations Center are in U.S. Dollars.

Officine Panerai reserves the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs displayed on the Website or quoted by the Client Relations Center, at the time Officine Panerai provides you with a Confirmation of Order will be honored by Officine Panerai.

Actual shipping costs and applicable taxes will be reflected on your payment page before you are asked to confirm and place your order (in the case of a Website order) and will also be reflected in the Confirmation of Order. Delivery costs, if any, are described in the shipping policy set forth below. Sales and use taxes will vary based on the location to which products are being shipped.  Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery options.

Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase.  If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.

Payment By Credit Card

Officine Panerai accepts the following credit cards: Visa, MasterCard, American Express, JCB, Diner’s Club and Discover. 

When ordering on the Website, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your credit/debit card number and your three- or four- digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID).  Your telephone conversation will be recorded for security and quality control purposes. Any telephone conversation recorded by our Client Relations Center that contains your credit card information will be fully encrypted and only used to process card transactions.

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Officine Panerai, you will need to contact your card issuer directly to solve this problem, and Officine Panerai will not be liable for any delay or non-delivery.

In order to process your order, we may perform a pre-authorization of your credit card.  The full amount of your purchase will be blocked on your credit card until your order is shipped to the shipping address you have provided to Officine Panerai, at which time you will be sent a Confirmation of Order and your credit card will be charged the applicable purchase price.  By submitting an offer to purchase Officine Panerai products on the Website or through the Client Relations Center, you expressly authorize Officine Panerai to perform security checks, where Officine Panerai deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

Officine Panerai takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Officine Panerai uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. Unfortunately, transmitting information over the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the data you transmit; any transmission is at your own risk and we cannot be held liable. For more information about how we use and protect your information please view our Privacy Policy.

Officine Panerai is prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls (“OFAC”) Specially Designated Nationals (“SDN”) List, or to country destinations sanctioned by the U.S. Any such transactions will be declined.

Payment By Bank Wire Transfer

Officine Panerai only accepts wire transfer payment by original customers who place orders through the Client Relations Center. All customers must provide proper form of identification when making a purchase by bank wire transfer. Officine Panerai does not charge a fee for bank wire transfers; however, some financial institutions will charge a fee for using a bank wire transfer. Any order exchange, modification or return for an item purchased through bank wire transfer must be completed by phone. Non-engraved merchandise purchased by bank wire transfer may be returned pursuant to Clause 18 of these Conditions of Sale by contacting an Officine Panerai Ambassador. Return payment will be issued by check only for any item that is initially purchased by bank wire transfer. Officine Panerai is prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls (“OFAC”) Specially Designated Nationals (“SDN”) List, or to country destinations sanctioned by the U.S. Any such transactions will be declined.

Bank Wire Transfer Order Approval

Officine Panerai requires that all bank wire transfer orders by phone be confirmed through an order approval process. Officine Panerai may acknowledge a bank wire transfer order, but an order is not fully approved until the review has been completed and accepted. All bank wire transfer orders are not confirmed until a Confirmation of Order email is provided to the customer.

Bank Wire Transfer Order Cancellation

Officine Panerai requires that all bank wire transfer order cancellations be submitted and requested by phone through our Ambassador.

If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.

Payment By Paypal

You may also pay by using PayPal, as indicated on the Website.

Consumer Financing

If you are interested in financing options for your purchase, please reach out to our Client Relations Center and an Ambassador will direct you to a link with more information from a finance provider (if available), or you may click on the relevant link to a finance provider online during the checkout process (if available).  If you choose to pay for selected product(s) and/or services(s) in this manner, your order will still remain subject to these Conditions of Sale, and shall also be subject to any applicable terms and conditions of any relevant finance provider.

Review And Confirmation

You should carefully check and confirm all details on the payment page before placing your order through the Website, including without limitation the particulars of each sale.  In the case of an order being placed through the Client Relations Center, the Officine Panerai Ambassador will verbally ask you to confirm the details of your order.

Acknowledgement Of Order

Once you have made your choice and your order has been placed on the Website, you will receive an Acknowledgment of Order by email or by fax, acknowledging the details of your order.  This Acknowledgment of Order will contain an Order Reference Number assigned by Officine Panerai.  Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgment of Order is not an acceptance of your order.  Following the transmission of the Acknowledgment of Order, Officine Panerai will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.

These Conditions of Sale will be provided to you with the Acknowledgement of Order through either email link or fax, or the Officine Panerai Ambassador will refer you to the Conditions of Sale posted on the Website. Please carefully review these Conditions of Sale upon receipt.

Confirmation Of Order

Upon shipment of your order, following completion by Officine Panerai of its anti-fraud, security and related legal checks, Officine Panerai will send you by email or by fax a written Confirmation of Order. The Written Confirmation of Order constitutes the acceptance of your order by Officine Panerai and indicates the existence of a binding sales contract.

Proof Of Agreement

The Acknowledgement of Order and Confirmation of Order that are sent to you by fax or by email are deemed to be received when you are able to access them on your fax machine, computer, mobile or handheld device.

The Acknowledgment of Order, Confirmation of Order and any automatic recording systems used by the Client Relations Center or the Website will be proof of a binding agreement between you and Officine Panerai.

Complimentary Services

The following complimentary services will be proposed, free of charge, by the Client Relations Center:

17.1.      GIFT WRAP, OFFICINE PANERAI BAG, AND OFFICINE PANERAI SPECIAL PACKAGING

All packages are delivered gift wrapped, in Officine Panerai special packaging.

17.2.      GIFT NOTE

You may personalize your order by adding a personalized note that will be printed by Officine Panerai on a gift card to be included in your order package. If you have ordered several products, you may individually personalize one gift card per product.

17.3.      Boutique Pick-Up

This service is offered free of charge at one of the following Officine Panerai boutiques during normal business hours:

- Panerai New York Boutique, 703 Madison Avenue, New York, NY 10065

- Panerai Boutique at Bal Harbour Shops, 9700 Collins Avenue, Bal Harbour, FL 33154

- Panerai Miami Boutique, Miami Design District, 140 NE 39th Street, Miami, FL 33137

- Panerai Dallas Boutique, NorthPark Center, 8687 N Central Expressway, Dallas, TX 75225

- Panerai Beverly Hills Boutique, 9490A Brighton Way, Beverly Hills, CA 90210

- Panerai Las Vegas Boutique, The Forum Shops at Caesars, 3500 S Las Vegas Blvd. Las Vegas, NV 89108

You will be informed by email when your product arrives at the boutique you have selected, and it will be available for pick-up for a period of twenty (20) calendar days afterwards. If you do not pick-up your product during that period of time, it will be returned to [BRAND] and the original Customer will receive a refund. Please bring your Acknowledgement of Order / Confirmation of Order and a valid and official piece of ID with matching name and address to pick-up your product.

Shipping Policy


We only accept orders for delivery to addresses in the continental United States, Alaska, Hawaii and the District of Columbia. Please note that Officine Panerai does not ship to PO boxes, APO/FPO addresses or hotels.

 

We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order:

 

Type of delivery

Provider

Estimated

Delivery Lead Time

Charge to Customer

Standard

FedEx

2-3 business days*

If order < $300 = $15 per order

If order ≥ $300 = free

Express

FedEx

If you wish to have your order delivered in less than 2 Business Days*, please check feasibility with your Officine Panerai Ambassador for special arrangements. 

If order < $600 = $35 per order

If order ≥ $600 = free

 

 

*Saturday will not be considered as a regular business day with respect to estimated delivery lead time. Delivery on Saturday may however be proposed as a service to specific zip codes by the Client Relations Center. This service as well as express shipping may incur more specific charges.  Please contact the Client Relations Center (1.877.726.3724) for more specific information. 

 

When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email or by fax.

Each delivery package will contain, in addition to your purchased Officine Panerai product: (i) all related accessories, if any, (ii) a thank you card; (iii) Product User Guide, as applicable, and the Warranty Card;(iv) a printed gift note(s) containing your message, if so requested by you when you place your order; (v) the return form and pre-paid return label and (vi) the packing slip without price.

When ordering products on the Website or Client Relations Center, you, as the Customer, will receive an invoice that will be sent to your email address as a .pdf attachment. You may also at any time later request an invoice by calling the Client Relations Center (1.877.726.3724).  Please note that Officine Panerai may request that you provide proper identification as a condition to complying with such request.


Officine Panerai insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each Officine Panerai product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by Officine Panerai and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.

Return Policy

In order to ensure your total satisfaction, a Customer or a recipient of a gift of Officine Panerai products (a “Gift Recipient”) may return Officine Panerai products in accordance with the return and exchange policy set forth below. Returns of Officine Panerai products that are not in compliance with the conditions and timeframes set forth below may be rejected by Officine Panerai and will be sent back to the Customer or Gift Recipient, as the case may be.

19.1.      RETURN PERIOD

Officine Panerai allows the Customer or Gift Recipient to return Officine Panerai products purchased on the Website within thirty (30) days following delivery, but subject to the further terms and conditions set forth below.

19.2.      RETURN PROCESS

Products that have been purchased on the Website or through the Client Relations Center may be returned to the Officine Panerai e-boutique distribution center, at the following address: RNA Logistics, Attention: E-Commerce Returns, 2710 Regency Drive, Suite 500, Grand Prairie, TX 75050.   

Products that have not been purchased on the Website or through the Client Relations Center may NOT be returned to the Officine Panerai e-boutique distribution center.

If a Customer or Gift Recipient wishes to return a product to the Officine Panerai e-boutique distribution center, then such person must comply with the following steps:

i) Call the Client Relations Center at 1.877.726.3724 to request a Return Authorization Number (RAN). This number is required prior to returning any product to Officine Panerai, 

ii) Fill out the required information, list the applicable Return Authorization Number (RAN) on the return form and sign it,

iii) Include the completed return form with the product, all its accessories, the User Guide, the Warranty Card and all other documents, in its original box and delivery package,

iv) Seal the delivery package and affix the pre-paid delivery label to it,

v) Bring the package to any Fedex location or call Fedex to arrange pick-up.

Should the Customer or Gift Recipient decide to return a purchased item within the 30-day period, Officine Panerai and the Customer or Gift Recipient, as the case may be, agree that Officine Panerai maintains a special interest in the merchandise and will therefore purchase insurance on the returned merchandise.  Officine Panerai is under no obligation to do so but will take this initiative for the Customer's or Gift Recipient’s convenience.

The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment, and Officine Panerai accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Officine Panerai e-boutique distribution center will be eligible for a refund.

Upon receiving a return, Officine Panerai will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.

19.3.      CONDITIONS TO RETURN A PRODUCT

Officine Panerai products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable). Officine Panerai will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

Watch bracelets that have been adjusted at the Customer’s request must be returned with the exact same number of links as in the original delivery package.

All returns will be subject to strict Quality Control (QC) by Officine Panerai to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Officine Panerai will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Officine Panerai will proceed with the applicable refund or exchange. 

19.4.      REFUNDS

Should a product be returned to the Officine Panerai e-boutique distribution center by the Customer or the Gift Recipient, only a Customer will be entitled to receive a refund. In no event will a Gift Recipient be entitled to receive a refund.

If a Customer’s return complies with the return policy, Officine Panerai will use reasonable efforts to credit the refund to the Customer’s credit card or Paypal account, in the case of a bank wire transfer payment, by issuing a check to the Customer, no later than fourteen (14) days after receipt of the returned item by the Officine Panerai e-boutique distribution center. Except for delivery of a defective product, initial shipping charges will not be refunded to the Customer.

19.5.      EXCHANGES

Customers and Gift Recipients may be permitted to exchange a product purchased on the Website for another Officine Panerai product if the product to be exchanged satisfies the conditions of the return policy within thirty (30) days following delivery. 

Officine Panerai will send an invoice as a .pdf attachment to the Customer’s email address, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by the Customer or the amount that the Customer is entitled to receive, as indicated below.

Should a product be returned for exchange to the Officine Panerai e-boutique distribution center by a Customer or Gift Recipient, only the Customer will be entitled to receive a refund of the price difference if the returned product is more expensive than the exchanged Officine Panerai product. If the returned product is less expensive than the exchanged item, the Gift Recipient will be charged the difference in price.

19.6.      DEFECTIVE PRODUCTS

Officine Panerai is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

If nevertheless you receive a product that seems to be damaged, you may return it to Officine Panerai in accordance with the return policy. Upon receipt, Officine Panerai may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.

If your product is declared as defective by Officine Panerai, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable:

i) Officine Panerai may send you the same product in the exact same size, subject to availability,

ii) Officine Panerai may propose an exchange for another Officine Panerai creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference, or

iii) Only you, as the Customer, may request a refund of the full price of your initial purchase.

Repairs

For any repair inquiries, please contact our Client Relations Center by emailing concierge.usa@panerai.com or by calling +1 877-726-3724.

Gifts

If you purchase an Officine Panerai product as a gift for a Gift Recipient, you will receive an invoice to your email address as a .pdf attachment (Officine Panerai will never send the invoice and payment details to the Gift Recipient).

From June 10th, 2020 until June 31st, 2020, Panerai will offer a complimentary strap (among a selected list, excluding alligator straps) with the purchase of each watch through its Website or over the phone with its Client Relations Center (“offer”).  The offer is open only to individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most states), (b) have legal capacity to enter into contracts and (c) have a shipping address in the continental United States of America, Alaska, Hawaii or the District of Columbia. Void where prohibited. Purchasers can select the strap until stock are exhausted over the phone with one of the Panerai Ambassadors at the Client Relations Center calling the phone number  +1 877-726-3724. If the watch order is placed online, the purchaser can call the Client Relations Center after the order is acknowledged to get help to select the complimentary strap. Strap stock selection under this offer is limited to straps that are currently available from a selected list; alligator straps are excluded from this offer. In case of returns, the watch must be accompanied by the complimentary strap.  If you do not include the strap with the watch return, we will deduct the value of the strap from your return.

Warranties/limitation Of Liability

While Officine Panerai will use reasonable endeavours to verify the accuracy of any information it places on the website, in advertisement or catalog or by the client relations center, it makes no warranties, whether express or implied, in relation to the accuracy, reliabilty and completeness of such information. Officine Panerai does not confirm the price of an Officine Panerai product until a confirmation of order has been issued by Officine Panerai, indicating the existence of a binding sales contract. If an Officine Panerai product’s correct price is higher than the price posted on the website, then Officine Panerai will either contact the customer for instructions before shipping the order or cancel the order and notify you of such cancellation. This information is provided on an "as is" and "as available" basis without any representation or endorsement made, and Officine Panerai makes no warranties of any kind, whether express or implied, in relation to such information, or any transaction that may be conducted on the website or through the client relations center including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. In no event will Officine Panerai be liable for damages other than actual direct damages proven in a court of law.

While every effort will be made to ensure that the descriptions, photographs or graphical representations of the Officine Panerai products displayed on the website or in a catalog are as accurate as possible, Officine Panerai does not warrant that such materials or other content are error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise.  Accordingly, the customer’s sole remedy in the event of any such error is to return the product as set forth in our return policy.

Entire Agreement

The Conditions of Sale (as amended from time to time), including policies incorporated herein (e.g., Privacy Policy) constitute the entire agreement between you and Officine Panerai regarding your purchase of Officine Panerai products through the Client Relations Center or the Website, and supersede any prior Conditions of Sale or any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Officine Panerai in relation to such matters.  In the event any other rules, code of conduct, or other matter posted on the Website conflict with the terms of the Conditions of Sale, the Conditions of Sale shall govern. No oral representation or agreement given by any party shall alter the interpretation of the Conditions of Sale. You confirm that, in agreeing to accept the Conditions of Sale, you have not relied on any representation save insofar as the same has expressly been made a representation in the Conditions of Sale and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Conditions of Sale save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the Conditions of Sale. 

No Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Governing Law; Arbitration Of Claims

The Conditions of Sale shall be governed by and construed in accordance with the laws of the State of New York, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination thereof or any Officine Panerai product purchased on the Website or through the Client Relations Center, will be resolved by binding arbitration, rather than in court, except that a Customer or Gift Recipient may assert claims in small claims court if such claims qualify.  The arbitration will be conducted in New York, New York, by the American Arbitration Association (“AAA”) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879.  Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. 

DATE:  November 19, 2020

General

The following terms and conditions and any other related rules that are adopted by Officine Panerai North America and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Officine Panerai North America, Division of Richemont North America, Inc., a corporation organized and existing under the laws of Delaware and having its corporate headquarters at 645 Fifth Avenue, 7th Floor, New York, NY 10022, U.S.A. (“Officine Panerai” or referred to herein as“us”,“our”or“we”) on the Internet via the Officine Panerai Website, identified by the domain name www.panerai.com (the “Website”) or by phone (1.877.726.3724) via the Officine Panerai Client Relations Center (the “Client Relations Center”).

These Conditions of Sale apply only to sales made through the Website. The Conditions of Sale applicable to any order placed through the Client Relations Center or the Website are those in force at the time that an order has been placed on your behalf by an Officine Panerai Ambassador (in the case of an order placed through the Client Relations Center) or at the time you place your order (in the case of an order placed through the Website). In the case of an order placed through the Website, when you check the “I have read and I accept the Conditions of Sale” box at the payment section of the Website before placing your order with Officine Panerai, you indicate your acceptance of these Conditions of Sale. If you refuse to accept these Conditions of Sale, you will not be able to order any Officine Panerai products from the Website or the Client Relations Center. Sales concluded through Officine Panerai authorized retailers are not subject to these Conditions of Sale.

Please read the Conditions of Sale and check our Website on a regular basis to be informed of any changes. Officine Panerai may modify the Conditions of Sale from time to time, at its sole discretion, and your continued use and/or registration following such change will signify your agreement to be bound in the future by the modified Conditions of Sale.  If you are placing an order through the Website, then by checking the “I have read and I accept the Conditions of Sale” box and placing your order, you will be indicating your agreement to be bound by the Conditions of Sale as so modified through such time. Persons wishing to use the Client Relations Center or the Website will also be deemed, by virtue of such use, to have agreed to be bound by our Website Terms of Use and our Privacy Policy, which are incorporated to these Conditions of Sale by reference.  Customers using the Client Relations Center will be provided with access to our Privacy Policy as set forth in “Acknowledgment of Order” below.  If you do not agree to any change to the Conditions of Sale, then you must immediately contact the Client Relations Center to cancel your registration and refrain from ordering any Officine Panerai product through the Client Relations Center or the Website. 

Purchasing Eligibility

Only individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most states), (b) have legal capacity to enter into contracts and (c) have a shipping address in the continental United States of America, Alaska, Hawaii or the District of Columbia may order products through the Client Relations Center or on the Website.  If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale.  Any orders placed in violation of this provision shall be null and void.

By placing an order through the Client Relations Center or on the Website, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Officine Panerai products or purchase Officine Panerai products for commercial purposes or any other commercial benefit. If Officine Panerai believes, in its sole discretion, that an order would violate the terms of the preceding sentence or that the Customer is engaging in fraudulent or grey market activities, then Officine Panerai may refuse such order. Also, only one watch order per reference is allowed per customer.

Moreover, in the event that Officine Panerai reasonably suspects that a third party has breached a customer's registration, password and/or account login, Officine Panerai shall immediately cancel and terminate the account.

Product Availability; Quantity

All orders placed through on the Website are subject to availability and acceptance by Officine Panerai.

Officine Panerai reserves the right to change the assortment of items offered on the Website or through the Client Relations Center, and may limit from time to time the quantity of Officine Panerai products that may be ordered by a Customer in a single buying session, without prior notice. Officine Panerai further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.  Currently, orders may not exceed 4 products (1 watch and 3 accessories)  products in any buying session on the Website or through the Client Relations Center.

The Client Relations Center and the product pages on the Website can provide you with information regarding products that are currently available for sale through those channels.  Please note that only merchandise displaying a “Shopping Bag” icon is available for sale through the Website.  You may also call the Client Relations Center (1.877.726.3724) and an Officine Panerai Ambassador will provide you with further information as to product availability and assist you with your purchase.

Account Registration; Personal Information

In order to place an order, you or the Officine Panerai Ambassador (on your behalf) may either register and create an online account on the Website, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. In order to create this account, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the age of majority.

Upon completion of your account registration on the Website or by the Officine Panerai Ambassador, you will receive by email a one-time password, which will allow you to log in to your account on the Website and create a permanent account login and password.  You will also receive a second email summarizing the personal information you provided in registering for your online account.  You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Officine Panerai will not be held responsible or liable for any misuse of your account in connection with, and/or resulting from, a third party’s access to and use of your password and account login.

We may change the information required to place an order or the registration requirements from time to time. Any changes will be posted on the Website. Please refer to our Privacy Policy and Clause 7 of these Conditions of Sale for more details about how we may use your personal information. If you select the “Guest Checkout” option on the Website, your online account will not be created and we will not use your personal information for any purpose other than in connection with processing your order.

When placing an order on the Website you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by Officine Panerai or its third party providers at this time for security and anti-fraud purposes. 

You represent and warrant that the personal information you provide to the Client Relations Center or via the Website is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided.

Should any of the information you provide to the Client Relations Center or on the Website change, please log in to your account and update such information directly on the Website, inform the Client Relations Center or notify Officine Panerai at the following e-mail address: concierge.usa@panerai.com or as set out in our Privacy Policy.  Moreover, in the event that Officine Panerai reasonably suspects that a third party has breached a customer's registration, password and/or account login, Officine Panerai shall immediately cancel and terminate such account, and notify you by email or telephone.

Orders

If you are ordering on the Website, orders will be processed as follows: Once you have chosen a product, click on the “Purchase” icon to place this product in your shopping bag.  You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “Checkout” by clicking on this button.  You may also remove one or several products you have selected by clicking on "X" next to the chosen product in the Shopping Bag.  Once on the payment page, review your order details and personal information (including email, shipping address, billing address and payment information), check the box next to “I have read and I accept the Conditions of Sale”.  Then, place your order.

Notwithstanding anything to the contrary provided for herein, Officine Panerai reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Officine Panerai may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Officine Panerai suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale.

Prices, Tax And Shipping Costs

All prices shown on the product pages of the Website or quoted by the Client Relations Center are in U.S. Dollars.

Officine Panerai reserves the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs displayed on the Website or quoted by the Client Relations Center, at the time Officine Panerai provides you with a Confirmation of Order will be honored by Officine Panerai.

Actual shipping costs and applicable taxes will be reflected on your payment page before you are asked to confirm and place your order (in the case of a Website order) and will also be reflected in the Confirmation of Order. Delivery costs, if any, are described in the shipping policy set forth below. Sales and use taxes will vary based on the location to which products are being shipped.  Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery options.

Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase.  If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.

Payment By Credit Card

Officine Panerai accepts the following credit cards: Visa, MasterCard, American Express, JCB, Diner’s Club and Discover. 

When ordering on the Website, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your credit/debit card number and your three- or four- digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID).  Your telephone conversation will be recorded for security and quality control purposes. Any telephone conversation recorded by our Client Relations Center that contains your credit card information will be fully encrypted and only used to process card transactions.

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Officine Panerai, you will need to contact your card issuer directly to solve this problem, and Officine Panerai will not be liable for any delay or non-delivery.

In order to process your order, we may perform a pre-authorization of your credit card.  The full amount of your purchase will be blocked on your credit card until your order is shipped to the shipping address you have provided to Officine Panerai, at which time you will be sent a Confirmation of Order and your credit card will be charged the applicable purchase price.  By submitting an offer to purchase Officine Panerai products on the Website or through the Client Relations Center, you expressly authorize Officine Panerai to perform security checks, where Officine Panerai deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

Officine Panerai takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Officine Panerai uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. Unfortunately, transmitting information over the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the data you transmit; any transmission is at your own risk and we cannot be held liable. For more information about how we use and protect your information please view our Privacy Policy.

Officine Panerai is prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls (“OFAC”) Specially Designated Nationals (“SDN”) List, or to country destinations sanctioned by the U.S. Any such transactions will be declined.

Payment By Bank Wire Transfer

Officine Panerai only accepts wire transfer payment by original customers who place orders through the Client Relations Center. All customers must provide proper form of identification when making a purchase by bank wire transfer. Officine Panerai does not charge a fee for bank wire transfers; however, some financial institutions will charge a fee for using a bank wire transfer. Any order exchange, modification or return for an item purchased through bank wire transfer must be completed by phone. Non-engraved merchandise purchased by bank wire transfer may be returned pursuant to Clause 18 of these Conditions of Sale by contacting an Officine Panerai Ambassador. Return payment will be issued by check only for any item that is initially purchased by bank wire transfer. Officine Panerai is prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls (“OFAC”) Specially Designated Nationals (“SDN”) List, or to country destinations sanctioned by the U.S. Any such transactions will be declined.

Bank Wire Transfer Order Approval

Officine Panerai requires that all bank wire transfer orders by phone be confirmed through an order approval process. Officine Panerai may acknowledge a bank wire transfer order, but an order is not fully approved until the review has been completed and accepted. All bank wire transfer orders are not confirmed until a Confirmation of Order email is provided to the customer.

Bank Wire Transfer Order Cancellation

Officine Panerai requires that all bank wire transfer order cancellations be submitted and requested by phone through our Ambassador.

If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.

Payment By Paypal

You may also pay by using PayPal, as indicated on the Website.

Consumer Financing

If you are interested in financing options for your purchase, please reach out to our Client Relations Center and an Ambassador will direct you to a link with more information from a finance provider (if available), or you may click on the relevant link to a finance provider online during the checkout process (if available).  If you choose to pay for selected product(s) and/or services(s) in this manner, your order will still remain subject to these Conditions of Sale, and shall also be subject to any applicable terms and conditions of any relevant finance provider.

Review And Confirmation

You should carefully check and confirm all details on the payment page before placing your order through the Website, including without limitation the particulars of each sale.  In the case of an order being placed through the Client Relations Center, the Officine Panerai Ambassador will verbally ask you to confirm the details of your order.

Acknowledgement Of Order

Once you have made your choice and your order has been placed on the Website, you will receive an Acknowledgment of Order by email or by fax, acknowledging the details of your order.  This Acknowledgment of Order will contain an Order Reference Number assigned by Officine Panerai.  Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgment of Order is not an acceptance of your order.  Following the transmission of the Acknowledgment of Order, Officine Panerai will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.

These Conditions of Sale will be provided to you with the Acknowledgement of Order through either email link or fax, or the Officine Panerai Ambassador will refer you to the Conditions of Sale posted on the Website. Please carefully review these Conditions of Sale upon receipt.

Confirmation Of Order

Upon shipment of your order, following completion by Officine Panerai of its anti-fraud, security and related legal checks, Officine Panerai will send you by email or by fax a written Confirmation of Order. The Written Confirmation of Order constitutes the acceptance of your order by Officine Panerai and indicates the existence of a binding sales contract.

Proof Of Agreement

The Acknowledgement of Order and Confirmation of Order that are sent to you by fax or by email are deemed to be received when you are able to access them on your fax machine, computer, mobile or handheld device.

The Acknowledgment of Order, Confirmation of Order and any automatic recording systems used by the Client Relations Center or the Website will be proof of a binding agreement between you and Officine Panerai.

Complimentary Services

The following complimentary services will be proposed, free of charge, by the Client Relations Center:

17.1.      GIFT WRAP, OFFICINE PANERAI BAG, AND OFFICINE PANERAI SPECIAL PACKAGING

All packages are delivered gift wrapped, in Officine Panerai special packaging.

17.2.      GIFT NOTE

You may personalize your order by adding a personalized note that will be printed by Officine Panerai on a gift card to be included in your order package. If you have ordered several products, you may individually personalize one gift card per product.

17.3.      Boutique Pick-Up

This service is offered free of charge at one of the following Officine Panerai boutiques during normal business hours:

- Panerai New York Boutique, 703 Madison Avenue, New York, NY 10065

- Panerai Boutique at Bal Harbour Shops, 9700 Collins Avenue, Bal Harbour, FL 33154

- Panerai Miami Boutique, Miami Design District, 140 NE 39th Street, Miami, FL 33137

- Panerai Dallas Boutique, NorthPark Center, 8687 N Central Expressway, Dallas, TX 75225

- Panerai Beverly Hills Boutique, 9490A Brighton Way, Beverly Hills, CA 90210

- Panerai Las Vegas Boutique, The Forum Shops at Caesars, 3500 S Las Vegas Blvd. Las Vegas, NV 89108

You will be informed by email when your product arrives at the boutique you have selected, and it will be available for pick-up for a period of twenty (20) calendar days afterwards. If you do not pick-up your product during that period of time, it will be returned to [BRAND] and the original Customer will receive a refund. Please bring your Acknowledgement of Order / Confirmation of Order and a valid and official piece of ID with matching name and address to pick-up your product.

Shipping Policy


We only accept orders for delivery to addresses in the continental United States, Alaska, Hawaii and the District of Columbia. Please note that Officine Panerai does not ship to PO boxes, APO/FPO addresses or hotels.

 

We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order:

 

Type of delivery

Provider

Estimated

Delivery Lead Time

Charge to Customer

Standard

FedEx

2-3 business days*

If order < $300 = $15 per order

If order ≥ $300 = free

Express

FedEx

If you wish to have your order delivered in less than 2 Business Days*, please check feasibility with your Officine Panerai Ambassador for special arrangements. 

If order < $600 = $35 per order

If order ≥ $600 = free

 

 

*Saturday will not be considered as a regular business day with respect to estimated delivery lead time. Delivery on Saturday may however be proposed as a service to specific zip codes by the Client Relations Center. This service as well as express shipping may incur more specific charges.  Please contact the Client Relations Center (1.877.726.3724) for more specific information. 

 

When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email or by fax.

Each delivery package will contain, in addition to your purchased Officine Panerai product: (i) all related accessories, if any, (ii) a thank you card; (iii) Product User Guide, as applicable, and the Warranty Card;(iv) a printed gift note(s) containing your message, if so requested by you when you place your order; (v) the return form and pre-paid return label and (vi) the packing slip without price.

When ordering products on the Website or Client Relations Center, you, as the Customer, will receive an invoice that will be sent to your email address as a .pdf attachment. You may also at any time later request an invoice by calling the Client Relations Center (1.877.726.3724).  Please note that Officine Panerai may request that you provide proper identification as a condition to complying with such request.


Officine Panerai insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each Officine Panerai product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by Officine Panerai and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.

Return Policy

In order to ensure your total satisfaction, a Customer or a recipient of a gift of Officine Panerai products (a “Gift Recipient”) may return Officine Panerai products in accordance with the return and exchange policy set forth below. Returns of Officine Panerai products that are not in compliance with the conditions and timeframes set forth below may be rejected by Officine Panerai and will be sent back to the Customer or Gift Recipient, as the case may be.

19.1.      RETURN PERIOD

Officine Panerai allows the Customer or Gift Recipient to return Officine Panerai products purchased on the Website within thirty (30) days following delivery, but subject to the further terms and conditions set forth below.

19.2.      RETURN PROCESS

Products that have been purchased on the Website or through the Client Relations Center may be returned to the Officine Panerai e-boutique distribution center, at the following address: RNA Logistics, Attention: E-Commerce Returns, 2710 Regency Drive, Suite 500, Grand Prairie, TX 75050.   

Products that have not been purchased on the Website or through the Client Relations Center may NOT be returned to the Officine Panerai e-boutique distribution center.

If a Customer or Gift Recipient wishes to return a product to the Officine Panerai e-boutique distribution center, then such person must comply with the following steps:

i) Call the Client Relations Center at 1.877.726.3724 to request a Return Authorization Number (RAN). This number is required prior to returning any product to Officine Panerai, 

ii) Fill out the required information, list the applicable Return Authorization Number (RAN) on the return form and sign it,

iii) Include the completed return form with the product, all its accessories, the User Guide, the Warranty Card and all other documents, in its original box and delivery package,

iv) Seal the delivery package and affix the pre-paid delivery label to it,

v) Bring the package to any Fedex location or call Fedex to arrange pick-up.

Should the Customer or Gift Recipient decide to return a purchased item within the 30-day period, Officine Panerai and the Customer or Gift Recipient, as the case may be, agree that Officine Panerai maintains a special interest in the merchandise and will therefore purchase insurance on the returned merchandise.  Officine Panerai is under no obligation to do so but will take this initiative for the Customer's or Gift Recipient’s convenience.

The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment, and Officine Panerai accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Officine Panerai e-boutique distribution center will be eligible for a refund.

Upon receiving a return, Officine Panerai will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.

19.3.      CONDITIONS TO RETURN A PRODUCT

Officine Panerai products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable). Officine Panerai will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

Watch bracelets that have been adjusted at the Customer’s request must be returned with the exact same number of links as in the original delivery package.

All returns will be subject to strict Quality Control (QC) by Officine Panerai to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Officine Panerai will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Officine Panerai will proceed with the applicable refund or exchange. 

19.4.      REFUNDS

Should a product be returned to the Officine Panerai e-boutique distribution center by the Customer or the Gift Recipient, only a Customer will be entitled to receive a refund. In no event will a Gift Recipient be entitled to receive a refund.

If a Customer’s return complies with the return policy, Officine Panerai will use reasonable efforts to credit the refund to the Customer’s credit card or Paypal account, in the case of a bank wire transfer payment, by issuing a check to the Customer, no later than fourteen (14) days after receipt of the returned item by the Officine Panerai e-boutique distribution center. Except for delivery of a defective product, initial shipping charges will not be refunded to the Customer.

19.5.      EXCHANGES

Customers and Gift Recipients may be permitted to exchange a product purchased on the Website for another Officine Panerai product if the product to be exchanged satisfies the conditions of the return policy within thirty (30) days following delivery. 

Officine Panerai will send an invoice as a .pdf attachment to the Customer’s email address, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by the Customer or the amount that the Customer is entitled to receive, as indicated below.

Should a product be returned for exchange to the Officine Panerai e-boutique distribution center by a Customer or Gift Recipient, only the Customer will be entitled to receive a refund of the price difference if the returned product is more expensive than the exchanged Officine Panerai product. If the returned product is less expensive than the exchanged item, the Gift Recipient will be charged the difference in price.

19.6.      DEFECTIVE PRODUCTS

Officine Panerai is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

If nevertheless you receive a product that seems to be damaged, you may return it to Officine Panerai in accordance with the return policy. Upon receipt, Officine Panerai may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.

If your product is declared as defective by Officine Panerai, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable:

i) Officine Panerai may send you the same product in the exact same size, subject to availability,

ii) Officine Panerai may propose an exchange for another Officine Panerai creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference, or

iii) Only you, as the Customer, may request a refund of the full price of your initial purchase.

Repairs

For any repair inquiries, please contact our Client Relations Center by emailing concierge.usa@panerai.com or by calling +1 877-726-3724.

Gifts

If you purchase an Officine Panerai product as a gift for a Gift Recipient, you will receive an invoice to your email address as a .pdf attachment (Officine Panerai will never send the invoice and payment details to the Gift Recipient).

From June 10th, 2020 until June 31st, 2020, Panerai will offer a complimentary strap (among a selected list, excluding alligator straps) with the purchase of each watch through its Website or over the phone with its Client Relations Center (“offer”).  The offer is open only to individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most states), (b) have legal capacity to enter into contracts and (c) have a shipping address in the continental United States of America, Alaska, Hawaii or the District of Columbia. Void where prohibited. Purchasers can select the strap until stock are exhausted over the phone with one of the Panerai Ambassadors at the Client Relations Center calling the phone number  +1 877-726-3724. If the watch order is placed online, the purchaser can call the Client Relations Center after the order is acknowledged to get help to select the complimentary strap. Strap stock selection under this offer is limited to straps that are currently available from a selected list; alligator straps are excluded from this offer. In case of returns, the watch must be accompanied by the complimentary strap.  If you do not include the strap with the watch return, we will deduct the value of the strap from your return.

Warranties/limitation Of Liability

While Officine Panerai will use reasonable endeavours to verify the accuracy of any information it places on the website, in advertisement or catalog or by the client relations center, it makes no warranties, whether express or implied, in relation to the accuracy, reliabilty and completeness of such information. Officine Panerai does not confirm the price of an Officine Panerai product until a confirmation of order has been issued by Officine Panerai, indicating the existence of a binding sales contract. If an Officine Panerai product’s correct price is higher than the price posted on the website, then Officine Panerai will either contact the customer for instructions before shipping the order or cancel the order and notify you of such cancellation. This information is provided on an "as is" and "as available" basis without any representation or endorsement made, and Officine Panerai makes no warranties of any kind, whether express or implied, in relation to such information, or any transaction that may be conducted on the website or through the client relations center including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. In no event will Officine Panerai be liable for damages other than actual direct damages proven in a court of law.

While every effort will be made to ensure that the descriptions, photographs or graphical representations of the Officine Panerai products displayed on the website or in a catalog are as accurate as possible, Officine Panerai does not warrant that such materials or other content are error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise.  Accordingly, the customer’s sole remedy in the event of any such error is to return the product as set forth in our return policy.

Entire Agreement

The Conditions of Sale (as amended from time to time), including policies incorporated herein (e.g., Privacy Policy) constitute the entire agreement between you and Officine Panerai regarding your purchase of Officine Panerai products through the Client Relations Center or the Website, and supersede any prior Conditions of Sale or any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Officine Panerai in relation to such matters.  In the event any other rules, code of conduct, or other matter posted on the Website conflict with the terms of the Conditions of Sale, the Conditions of Sale shall govern. No oral representation or agreement given by any party shall alter the interpretation of the Conditions of Sale. You confirm that, in agreeing to accept the Conditions of Sale, you have not relied on any representation save insofar as the same has expressly been made a representation in the Conditions of Sale and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Conditions of Sale save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the Conditions of Sale. 

No Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Governing Law; Arbitration Of Claims

The Conditions of Sale shall be governed by and construed in accordance with the laws of the State of New York, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination thereof or any Officine Panerai product purchased on the Website or through the Client Relations Center, will be resolved by binding arbitration, rather than in court, except that a Customer or Gift Recipient may assert claims in small claims court if such claims qualify.  The arbitration will be conducted in New York, New York, by the American Arbitration Association (“AAA”) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879.  Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. 

DATE:  November 19, 2020

General

The following terms and conditions and any other related rules that are adopted by Officine Panerai North America and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Officine Panerai North America, Division of Richemont North America, Inc., a corporation organized and existing under the laws of Delaware and having its corporate headquarters at 645 Fifth Avenue, 7th Floor, New York, NY 10022, U.S.A. (“Officine Panerai” or referred to herein as“us”,“our”or“we”) on the Internet via the Officine Panerai Website, identified by the domain name www.panerai.com (the “Website”) or by phone (1.877.726.3724) via the Officine Panerai Client Relations Center (the “Client Relations Center”).

These Conditions of Sale apply only to sales made through the Website. The Conditions of Sale applicable to any order placed through the Client Relations Center or the Website are those in force at the time that an order has been placed on your behalf by an Officine Panerai Ambassador (in the case of an order placed through the Client Relations Center) or at the time you place your order (in the case of an order placed through the Website). In the case of an order placed through the Website, when you check the “I have read and I accept the Conditions of Sale” box at the payment section of the Website before placing your order with Officine Panerai, you indicate your acceptance of these Conditions of Sale. If you refuse to accept these Conditions of Sale, you will not be able to order any Officine Panerai products from the Website or the Client Relations Center. Sales concluded through Officine Panerai authorized retailers are not subject to these Conditions of Sale.

Please read the Conditions of Sale and check our Website on a regular basis to be informed of any changes. Officine Panerai may modify the Conditions of Sale from time to time, at its sole discretion, and your continued use and/or registration following such change will signify your agreement to be bound in the future by the modified Conditions of Sale.  If you are placing an order through the Website, then by checking the “I have read and I accept the Conditions of Sale” box and placing your order, you will be indicating your agreement to be bound by the Conditions of Sale as so modified through such time. Persons wishing to use the Client Relations Center or the Website will also be deemed, by virtue of such use, to have agreed to be bound by our Website Terms of Use and our Privacy Policy, which are incorporated to these Conditions of Sale by reference.  Customers using the Client Relations Center will be provided with access to our Privacy Policy as set forth in “Acknowledgment of Order” below.  If you do not agree to any change to the Conditions of Sale, then you must immediately contact the Client Relations Center to cancel your registration and refrain from ordering any Officine Panerai product through the Client Relations Center or the Website. 

Purchasing Eligibility

Only individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most states), (b) have legal capacity to enter into contracts and (c) have a shipping address in the continental United States of America, Alaska, Hawaii or the District of Columbia may order products through the Client Relations Center or on the Website.  If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale.  Any orders placed in violation of this provision shall be null and void.

By placing an order through the Client Relations Center or on the Website, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Officine Panerai products or purchase Officine Panerai products for commercial purposes or any other commercial benefit. If Officine Panerai believes, in its sole discretion, that an order would violate the terms of the preceding sentence or that the Customer is engaging in fraudulent or grey market activities, then Officine Panerai may refuse such order. Also, only one watch order per reference is allowed per customer.

Moreover, in the event that Officine Panerai reasonably suspects that a third party has breached a customer's registration, password and/or account login, Officine Panerai shall immediately cancel and terminate the account.

Product Availability; Quantity

All orders placed through on the Website are subject to availability and acceptance by Officine Panerai.

Officine Panerai reserves the right to change the assortment of items offered on the Website or through the Client Relations Center, and may limit from time to time the quantity of Officine Panerai products that may be ordered by a Customer in a single buying session, without prior notice. Officine Panerai further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.  Currently, orders may not exceed 4 products (1 watch and 3 accessories)  products in any buying session on the Website or through the Client Relations Center.

The Client Relations Center and the product pages on the Website can provide you with information regarding products that are currently available for sale through those channels.  Please note that only merchandise displaying a “Shopping Bag” icon is available for sale through the Website.  You may also call the Client Relations Center (1.877.726.3724) and an Officine Panerai Ambassador will provide you with further information as to product availability and assist you with your purchase.

Account Registration; Personal Information

In order to place an order, you or the Officine Panerai Ambassador (on your behalf) may either register and create an online account on the Website, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. In order to create this account, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the age of majority.

Upon completion of your account registration on the Website or by the Officine Panerai Ambassador, you will receive by email a one-time password, which will allow you to log in to your account on the Website and create a permanent account login and password.  You will also receive a second email summarizing the personal information you provided in registering for your online account.  You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Officine Panerai will not be held responsible or liable for any misuse of your account in connection with, and/or resulting from, a third party’s access to and use of your password and account login.

We may change the information required to place an order or the registration requirements from time to time. Any changes will be posted on the Website. Please refer to our Privacy Policy and Clause 7 of these Conditions of Sale for more details about how we may use your personal information. If you select the “Guest Checkout” option on the Website, your online account will not be created and we will not use your personal information for any purpose other than in connection with processing your order.

When placing an order on the Website you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by Officine Panerai or its third party providers at this time for security and anti-fraud purposes. 

You represent and warrant that the personal information you provide to the Client Relations Center or via the Website is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided.

Should any of the information you provide to the Client Relations Center or on the Website change, please log in to your account and update such information directly on the Website, inform the Client Relations Center or notify Officine Panerai at the following e-mail address: concierge.usa@panerai.com or as set out in our Privacy Policy.  Moreover, in the event that Officine Panerai reasonably suspects that a third party has breached a customer's registration, password and/or account login, Officine Panerai shall immediately cancel and terminate such account, and notify you by email or telephone.

Orders

If you are ordering on the Website, orders will be processed as follows: Once you have chosen a product, click on the “Purchase” icon to place this product in your shopping bag.  You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “Checkout” by clicking on this button.  You may also remove one or several products you have selected by clicking on "X" next to the chosen product in the Shopping Bag.  Once on the payment page, review your order details and personal information (including email, shipping address, billing address and payment information), check the box next to “I have read and I accept the Conditions of Sale”.  Then, place your order.

Notwithstanding anything to the contrary provided for herein, Officine Panerai reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Officine Panerai may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Officine Panerai suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale.

Prices, Tax And Shipping Costs

All prices shown on the product pages of the Website or quoted by the Client Relations Center are in U.S. Dollars.

Officine Panerai reserves the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs displayed on the Website or quoted by the Client Relations Center, at the time Officine Panerai provides you with a Confirmation of Order will be honored by Officine Panerai.

Actual shipping costs and applicable taxes will be reflected on your payment page before you are asked to confirm and place your order (in the case of a Website order) and will also be reflected in the Confirmation of Order. Delivery costs, if any, are described in the shipping policy set forth below. Sales and use taxes will vary based on the location to which products are being shipped.  Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery options.

Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase.  If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.

Payment By Credit Card

Officine Panerai accepts the following credit cards: Visa, MasterCard, American Express, JCB, Diner’s Club and Discover. 

When ordering on the Website, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your credit/debit card number and your three- or four- digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID).  Your telephone conversation will be recorded for security and quality control purposes. Any telephone conversation recorded by our Client Relations Center that contains your credit card information will be fully encrypted and only used to process card transactions.

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Officine Panerai, you will need to contact your card issuer directly to solve this problem, and Officine Panerai will not be liable for any delay or non-delivery.

In order to process your order, we may perform a pre-authorization of your credit card.  The full amount of your purchase will be blocked on your credit card until your order is shipped to the shipping address you have provided to Officine Panerai, at which time you will be sent a Confirmation of Order and your credit card will be charged the applicable purchase price.  By submitting an offer to purchase Officine Panerai products on the Website or through the Client Relations Center, you expressly authorize Officine Panerai to perform security checks, where Officine Panerai deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

Officine Panerai takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Officine Panerai uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. Unfortunately, transmitting information over the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the data you transmit; any transmission is at your own risk and we cannot be held liable. For more information about how we use and protect your information please view our Privacy Policy.

Officine Panerai is prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls (“OFAC”) Specially Designated Nationals (“SDN”) List, or to country destinations sanctioned by the U.S. Any such transactions will be declined.

Payment By Bank Wire Transfer

Officine Panerai only accepts wire transfer payment by original customers who place orders through the Client Relations Center. All customers must provide proper form of identification when making a purchase by bank wire transfer. Officine Panerai does not charge a fee for bank wire transfers; however, some financial institutions will charge a fee for using a bank wire transfer. Any order exchange, modification or return for an item purchased through bank wire transfer must be completed by phone. Non-engraved merchandise purchased by bank wire transfer may be returned pursuant to Clause 18 of these Conditions of Sale by contacting an Officine Panerai Ambassador. Return payment will be issued by check only for any item that is initially purchased by bank wire transfer. Officine Panerai is prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls (“OFAC”) Specially Designated Nationals (“SDN”) List, or to country destinations sanctioned by the U.S. Any such transactions will be declined.

Bank Wire Transfer Order Approval

Officine Panerai requires that all bank wire transfer orders by phone be confirmed through an order approval process. Officine Panerai may acknowledge a bank wire transfer order, but an order is not fully approved until the review has been completed and accepted. All bank wire transfer orders are not confirmed until a Confirmation of Order email is provided to the customer.

Bank Wire Transfer Order Cancellation

Officine Panerai requires that all bank wire transfer order cancellations be submitted and requested by phone through our Ambassador.

If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.

Payment By Paypal

You may also pay by using PayPal, as indicated on the Website.

Consumer Financing

If you are interested in financing options for your purchase, please reach out to our Client Relations Center and an Ambassador will direct you to a link with more information from a finance provider (if available), or you may click on the relevant link to a finance provider online during the checkout process (if available).  If you choose to pay for selected product(s) and/or services(s) in this manner, your order will still remain subject to these Conditions of Sale, and shall also be subject to any applicable terms and conditions of any relevant finance provider.

Review And Confirmation

You should carefully check and confirm all details on the payment page before placing your order through the Website, including without limitation the particulars of each sale.  In the case of an order being placed through the Client Relations Center, the Officine Panerai Ambassador will verbally ask you to confirm the details of your order.

Acknowledgement Of Order

Once you have made your choice and your order has been placed on the Website, you will receive an Acknowledgment of Order by email or by fax, acknowledging the details of your order.  This Acknowledgment of Order will contain an Order Reference Number assigned by Officine Panerai.  Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgment of Order is not an acceptance of your order.  Following the transmission of the Acknowledgment of Order, Officine Panerai will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.

These Conditions of Sale will be provided to you with the Acknowledgement of Order through either email link or fax, or the Officine Panerai Ambassador will refer you to the Conditions of Sale posted on the Website. Please carefully review these Conditions of Sale upon receipt.

Confirmation Of Order

Upon shipment of your order, following completion by Officine Panerai of its anti-fraud, security and related legal checks, Officine Panerai will send you by email or by fax a written Confirmation of Order. The Written Confirmation of Order constitutes the acceptance of your order by Officine Panerai and indicates the existence of a binding sales contract.

Proof Of Agreement

The Acknowledgement of Order and Confirmation of Order that are sent to you by fax or by email are deemed to be received when you are able to access them on your fax machine, computer, mobile or handheld device.

The Acknowledgment of Order, Confirmation of Order and any automatic recording systems used by the Client Relations Center or the Website will be proof of a binding agreement between you and Officine Panerai.

Complimentary Services

The following complimentary services will be proposed, free of charge, by the Client Relations Center:

17.1.      GIFT WRAP, OFFICINE PANERAI BAG, AND OFFICINE PANERAI SPECIAL PACKAGING

All packages are delivered gift wrapped, in Officine Panerai special packaging.

17.2.      GIFT NOTE

You may personalize your order by adding a personalized note that will be printed by Officine Panerai on a gift card to be included in your order package. If you have ordered several products, you may individually personalize one gift card per product.

17.3.      Boutique Pick-Up

This service is offered free of charge at one of the following Officine Panerai boutiques during normal business hours:

- Panerai New York Boutique, 703 Madison Avenue, New York, NY 10065

- Panerai Boutique at Bal Harbour Shops, 9700 Collins Avenue, Bal Harbour, FL 33154

- Panerai Miami Boutique, Miami Design District, 140 NE 39th Street, Miami, FL 33137

- Panerai Dallas Boutique, NorthPark Center, 8687 N Central Expressway, Dallas, TX 75225

- Panerai Beverly Hills Boutique, 9490A Brighton Way, Beverly Hills, CA 90210

- Panerai Las Vegas Boutique, The Forum Shops at Caesars, 3500 S Las Vegas Blvd. Las Vegas, NV 89108

You will be informed by email when your product arrives at the boutique you have selected, and it will be available for pick-up for a period of twenty (20) calendar days afterwards. If you do not pick-up your product during that period of time, it will be returned to [BRAND] and the original Customer will receive a refund. Please bring your Acknowledgement of Order / Confirmation of Order and a valid and official piece of ID with matching name and address to pick-up your product.

Shipping Policy


We only accept orders for delivery to addresses in the continental United States, Alaska, Hawaii and the District of Columbia. Please note that Officine Panerai does not ship to PO boxes, APO/FPO addresses or hotels.

 

We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order:

 

Type of delivery

Provider

Estimated

Delivery Lead Time

Charge to Customer

Standard

FedEx

2-3 business days*

If order < $300 = $15 per order

If order ≥ $300 = free

Express

FedEx

If you wish to have your order delivered in less than 2 Business Days*, please check feasibility with your Officine Panerai Ambassador for special arrangements. 

If order < $600 = $35 per order

If order ≥ $600 = free

 

 

*Saturday will not be considered as a regular business day with respect to estimated delivery lead time. Delivery on Saturday may however be proposed as a service to specific zip codes by the Client Relations Center. This service as well as express shipping may incur more specific charges.  Please contact the Client Relations Center (1.877.726.3724) for more specific information. 

 

When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email or by fax.

Each delivery package will contain, in addition to your purchased Officine Panerai product: (i) all related accessories, if any, (ii) a thank you card; (iii) Product User Guide, as applicable, and the Warranty Card;(iv) a printed gift note(s) containing your message, if so requested by you when you place your order; (v) the return form and pre-paid return label and (vi) the packing slip without price.

When ordering products on the Website or Client Relations Center, you, as the Customer, will receive an invoice that will be sent to your email address as a .pdf attachment. You may also at any time later request an invoice by calling the Client Relations Center (1.877.726.3724).  Please note that Officine Panerai may request that you provide proper identification as a condition to complying with such request.


Officine Panerai insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each Officine Panerai product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by Officine Panerai and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.

Return Policy

In order to ensure your total satisfaction, a Customer or a recipient of a gift of Officine Panerai products (a “Gift Recipient”) may return Officine Panerai products in accordance with the return and exchange policy set forth below. Returns of Officine Panerai products that are not in compliance with the conditions and timeframes set forth below may be rejected by Officine Panerai and will be sent back to the Customer or Gift Recipient, as the case may be.

19.1.      RETURN PERIOD

Officine Panerai allows the Customer or Gift Recipient to return Officine Panerai products purchased on the Website within thirty (30) days following delivery, but subject to the further terms and conditions set forth below.

19.2.      RETURN PROCESS

Products that have been purchased on the Website or through the Client Relations Center may be returned to the Officine Panerai e-boutique distribution center, at the following address: RNA Logistics, Attention: E-Commerce Returns, 2710 Regency Drive, Suite 500, Grand Prairie, TX 75050.   

Products that have not been purchased on the Website or through the Client Relations Center may NOT be returned to the Officine Panerai e-boutique distribution center.

If a Customer or Gift Recipient wishes to return a product to the Officine Panerai e-boutique distribution center, then such person must comply with the following steps:

i) Call the Client Relations Center at 1.877.726.3724 to request a Return Authorization Number (RAN). This number is required prior to returning any product to Officine Panerai, 

ii) Fill out the required information, list the applicable Return Authorization Number (RAN) on the return form and sign it,

iii) Include the completed return form with the product, all its accessories, the User Guide, the Warranty Card and all other documents, in its original box and delivery package,

iv) Seal the delivery package and affix the pre-paid delivery label to it,

v) Bring the package to any Fedex location or call Fedex to arrange pick-up.

Should the Customer or Gift Recipient decide to return a purchased item within the 30-day period, Officine Panerai and the Customer or Gift Recipient, as the case may be, agree that Officine Panerai maintains a special interest in the merchandise and will therefore purchase insurance on the returned merchandise.  Officine Panerai is under no obligation to do so but will take this initiative for the Customer's or Gift Recipient’s convenience.

The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment, and Officine Panerai accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Officine Panerai e-boutique distribution center will be eligible for a refund.

Upon receiving a return, Officine Panerai will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.

19.3.      CONDITIONS TO RETURN A PRODUCT

Officine Panerai products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable). Officine Panerai will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

Watch bracelets that have been adjusted at the Customer’s request must be returned with the exact same number of links as in the original delivery package.

All returns will be subject to strict Quality Control (QC) by Officine Panerai to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Officine Panerai will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Officine Panerai will proceed with the applicable refund or exchange. 

19.4.      REFUNDS

Should a product be returned to the Officine Panerai e-boutique distribution center by the Customer or the Gift Recipient, only a Customer will be entitled to receive a refund. In no event will a Gift Recipient be entitled to receive a refund.

If a Customer’s return complies with the return policy, Officine Panerai will use reasonable efforts to credit the refund to the Customer’s credit card or Paypal account, in the case of a bank wire transfer payment, by issuing a check to the Customer, no later than fourteen (14) days after receipt of the returned item by the Officine Panerai e-boutique distribution center. Except for delivery of a defective product, initial shipping charges will not be refunded to the Customer.

19.5.      EXCHANGES

Customers and Gift Recipients may be permitted to exchange a product purchased on the Website for another Officine Panerai product if the product to be exchanged satisfies the conditions of the return policy within thirty (30) days following delivery. 

Officine Panerai will send an invoice as a .pdf attachment to the Customer’s email address, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by the Customer or the amount that the Customer is entitled to receive, as indicated below.

Should a product be returned for exchange to the Officine Panerai e-boutique distribution center by a Customer or Gift Recipient, only the Customer will be entitled to receive a refund of the price difference if the returned product is more expensive than the exchanged Officine Panerai product. If the returned product is less expensive than the exchanged item, the Gift Recipient will be charged the difference in price.

19.6.      DEFECTIVE PRODUCTS

Officine Panerai is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

If nevertheless you receive a product that seems to be damaged, you may return it to Officine Panerai in accordance with the return policy. Upon receipt, Officine Panerai may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.

If your product is declared as defective by Officine Panerai, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable:

i) Officine Panerai may send you the same product in the exact same size, subject to availability,

ii) Officine Panerai may propose an exchange for another Officine Panerai creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference, or

iii) Only you, as the Customer, may request a refund of the full price of your initial purchase.

Repairs

For any repair inquiries, please contact our Client Relations Center by emailing concierge.usa@panerai.com or by calling +1 877-726-3724.

Gifts

If you purchase an Officine Panerai product as a gift for a Gift Recipient, you will receive an invoice to your email address as a .pdf attachment (Officine Panerai will never send the invoice and payment details to the Gift Recipient).

From June 10th, 2020 until June 31st, 2020, Panerai will offer a complimentary strap (among a selected list, excluding alligator straps) with the purchase of each watch through its Website or over the phone with its Client Relations Center (“offer”).  The offer is open only to individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most states), (b) have legal capacity to enter into contracts and (c) have a shipping address in the continental United States of America, Alaska, Hawaii or the District of Columbia. Void where prohibited. Purchasers can select the strap until stock are exhausted over the phone with one of the Panerai Ambassadors at the Client Relations Center calling the phone number  +1 877-726-3724. If the watch order is placed online, the purchaser can call the Client Relations Center after the order is acknowledged to get help to select the complimentary strap. Strap stock selection under this offer is limited to straps that are currently available from a selected list; alligator straps are excluded from this offer. In case of returns, the watch must be accompanied by the complimentary strap.  If you do not include the strap with the watch return, we will deduct the value of the strap from your return.

Warranties/limitation Of Liability

While Officine Panerai will use reasonable endeavours to verify the accuracy of any information it places on the website, in advertisement or catalog or by the client relations center, it makes no warranties, whether express or implied, in relation to the accuracy, reliabilty and completeness of such information. Officine Panerai does not confirm the price of an Officine Panerai product until a confirmation of order has been issued by Officine Panerai, indicating the existence of a binding sales contract. If an Officine Panerai product’s correct price is higher than the price posted on the website, then Officine Panerai will either contact the customer for instructions before shipping the order or cancel the order and notify you of such cancellation. This information is provided on an "as is" and "as available" basis without any representation or endorsement made, and Officine Panerai makes no warranties of any kind, whether express or implied, in relation to such information, or any transaction that may be conducted on the website or through the client relations center including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. In no event will Officine Panerai be liable for damages other than actual direct damages proven in a court of law.

While every effort will be made to ensure that the descriptions, photographs or graphical representations of the Officine Panerai products displayed on the website or in a catalog are as accurate as possible, Officine Panerai does not warrant that such materials or other content are error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise.  Accordingly, the customer’s sole remedy in the event of any such error is to return the product as set forth in our return policy.

Entire Agreement

The Conditions of Sale (as amended from time to time), including policies incorporated herein (e.g., Privacy Policy) constitute the entire agreement between you and Officine Panerai regarding your purchase of Officine Panerai products through the Client Relations Center or the Website, and supersede any prior Conditions of Sale or any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Officine Panerai in relation to such matters.  In the event any other rules, code of conduct, or other matter posted on the Website conflict with the terms of the Conditions of Sale, the Conditions of Sale shall govern. No oral representation or agreement given by any party shall alter the interpretation of the Conditions of Sale. You confirm that, in agreeing to accept the Conditions of Sale, you have not relied on any representation save insofar as the same has expressly been made a representation in the Conditions of Sale and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Conditions of Sale save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the Conditions of Sale. 

No Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Governing Law; Arbitration Of Claims

The Conditions of Sale shall be governed by and construed in accordance with the laws of the State of New York, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination thereof or any Officine Panerai product purchased on the Website or through the Client Relations Center, will be resolved by binding arbitration, rather than in court, except that a Customer or Gift Recipient may assert claims in small claims court if such claims qualify.  The arbitration will be conducted in New York, New York, by the American Arbitration Association (“AAA”) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879.  Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. 

DATE:  November 19, 2020

General

The following terms and conditions and any other related rules that are adopted by Officine Panerai North America and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Officine Panerai North America, Division of Richemont North America, Inc., a corporation organized and existing under the laws of Delaware and having its corporate headquarters at 645 Fifth Avenue, 7th Floor, New York, NY 10022, U.S.A. (“Officine Panerai” or referred to herein as“us”,“our”or“we”) on the Internet via the Officine Panerai Website, identified by the domain name www.panerai.com (the “Website”) or by phone (1.877.726.3724) via the Officine Panerai Client Relations Center (the “Client Relations Center”).

These Conditions of Sale apply only to sales made through the Website. The Conditions of Sale applicable to any order placed through the Client Relations Center or the Website are those in force at the time that an order has been placed on your behalf by an Officine Panerai Ambassador (in the case of an order placed through the Client Relations Center) or at the time you place your order (in the case of an order placed through the Website). In the case of an order placed through the Website, when you check the “I have read and I accept the Conditions of Sale” box at the payment section of the Website before placing your order with Officine Panerai, you indicate your acceptance of these Conditions of Sale. If you refuse to accept these Conditions of Sale, you will not be able to order any Officine Panerai products from the Website or the Client Relations Center. Sales concluded through Officine Panerai authorized retailers are not subject to these Conditions of Sale.

Please read the Conditions of Sale and check our Website on a regular basis to be informed of any changes. Officine Panerai may modify the Conditions of Sale from time to time, at its sole discretion, and your continued use and/or registration following such change will signify your agreement to be bound in the future by the modified Conditions of Sale.  If you are placing an order through the Website, then by checking the “I have read and I accept the Conditions of Sale” box and placing your order, you will be indicating your agreement to be bound by the Conditions of Sale as so modified through such time. Persons wishing to use the Client Relations Center or the Website will also be deemed, by virtue of such use, to have agreed to be bound by our Website Terms of Use and our Privacy Policy, which are incorporated to these Conditions of Sale by reference.  Customers using the Client Relations Center will be provided with access to our Privacy Policy as set forth in “Acknowledgment of Order” below.  If you do not agree to any change to the Conditions of Sale, then you must immediately contact the Client Relations Center to cancel your registration and refrain from ordering any Officine Panerai product through the Client Relations Center or the Website. 

Purchasing Eligibility

Only individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most states), (b) have legal capacity to enter into contracts and (c) have a shipping address in the continental United States of America, Alaska, Hawaii or the District of Columbia may order products through the Client Relations Center or on the Website.  If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale.  Any orders placed in violation of this provision shall be null and void.

By placing an order through the Client Relations Center or on the Website, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Officine Panerai products or purchase Officine Panerai products for commercial purposes or any other commercial benefit. If Officine Panerai believes, in its sole discretion, that an order would violate the terms of the preceding sentence or that the Customer is engaging in fraudulent or grey market activities, then Officine Panerai may refuse such order. Also, only one watch order per reference is allowed per customer.

Moreover, in the event that Officine Panerai reasonably suspects that a third party has breached a customer's registration, password and/or account login, Officine Panerai shall immediately cancel and terminate the account.

Product Availability; Quantity

All orders placed through on the Website are subject to availability and acceptance by Officine Panerai.

Officine Panerai reserves the right to change the assortment of items offered on the Website or through the Client Relations Center, and may limit from time to time the quantity of Officine Panerai products that may be ordered by a Customer in a single buying session, without prior notice. Officine Panerai further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.  Currently, orders may not exceed 4 products (1 watch and 3 accessories)  products in any buying session on the Website or through the Client Relations Center.

The Client Relations Center and the product pages on the Website can provide you with information regarding products that are currently available for sale through those channels.  Please note that only merchandise displaying a “Shopping Bag” icon is available for sale through the Website.  You may also call the Client Relations Center (1.877.726.3724) and an Officine Panerai Ambassador will provide you with further information as to product availability and assist you with your purchase.

Account Registration; Personal Information

In order to place an order, you or the Officine Panerai Ambassador (on your behalf) may either register and create an online account on the Website, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. In order to create this account, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the age of majority.

Upon completion of your account registration on the Website or by the Officine Panerai Ambassador, you will receive by email a one-time password, which will allow you to log in to your account on the Website and create a permanent account login and password.  You will also receive a second email summarizing the personal information you provided in registering for your online account.  You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Officine Panerai will not be held responsible or liable for any misuse of your account in connection with, and/or resulting from, a third party’s access to and use of your password and account login.

We may change the information required to place an order or the registration requirements from time to time. Any changes will be posted on the Website. Please refer to our Privacy Policy and Clause 7 of these Conditions of Sale for more details about how we may use your personal information. If you select the “Guest Checkout” option on the Website, your online account will not be created and we will not use your personal information for any purpose other than in connection with processing your order.

When placing an order on the Website you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by Officine Panerai or its third party providers at this time for security and anti-fraud purposes. 

You represent and warrant that the personal information you provide to the Client Relations Center or via the Website is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided.

Should any of the information you provide to the Client Relations Center or on the Website change, please log in to your account and update such information directly on the Website, inform the Client Relations Center or notify Officine Panerai at the following e-mail address: concierge.usa@panerai.com or as set out in our Privacy Policy.  Moreover, in the event that Officine Panerai reasonably suspects that a third party has breached a customer's registration, password and/or account login, Officine Panerai shall immediately cancel and terminate such account, and notify you by email or telephone.

Orders

If you are ordering on the Website, orders will be processed as follows: Once you have chosen a product, click on the “Purchase” icon to place this product in your shopping bag.  You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “Checkout” by clicking on this button.  You may also remove one or several products you have selected by clicking on "X" next to the chosen product in the Shopping Bag.  Once on the payment page, review your order details and personal information (including email, shipping address, billing address and payment information), check the box next to “I have read and I accept the Conditions of Sale”.  Then, place your order.

Notwithstanding anything to the contrary provided for herein, Officine Panerai reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Officine Panerai may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Officine Panerai suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale.

Prices, Tax And Shipping Costs

All prices shown on the product pages of the Website or quoted by the Client Relations Center are in U.S. Dollars.

Officine Panerai reserves the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs displayed on the Website or quoted by the Client Relations Center, at the time Officine Panerai provides you with a Confirmation of Order will be honored by Officine Panerai.

Actual shipping costs and applicable taxes will be reflected on your payment page before you are asked to confirm and place your order (in the case of a Website order) and will also be reflected in the Confirmation of Order. Delivery costs, if any, are described in the shipping policy set forth below. Sales and use taxes will vary based on the location to which products are being shipped.  Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery options.

Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase.  If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.

Payment By Credit Card

Officine Panerai accepts the following credit cards: Visa, MasterCard, American Express, JCB, Diner’s Club and Discover. 

When ordering on the Website, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your credit/debit card number and your three- or four- digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID).  Your telephone conversation will be recorded for security and quality control purposes. Any telephone conversation recorded by our Client Relations Center that contains your credit card information will be fully encrypted and only used to process card transactions.

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Officine Panerai, you will need to contact your card issuer directly to solve this problem, and Officine Panerai will not be liable for any delay or non-delivery.

In order to process your order, we may perform a pre-authorization of your credit card.  The full amount of your purchase will be blocked on your credit card until your order is shipped to the shipping address you have provided to Officine Panerai, at which time you will be sent a Confirmation of Order and your credit card will be charged the applicable purchase price.  By submitting an offer to purchase Officine Panerai products on the Website or through the Client Relations Center, you expressly authorize Officine Panerai to perform security checks, where Officine Panerai deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

Officine Panerai takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Officine Panerai uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. Unfortunately, transmitting information over the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the data you transmit; any transmission is at your own risk and we cannot be held liable. For more information about how we use and protect your information please view our Privacy Policy.

Officine Panerai is prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls (“OFAC”) Specially Designated Nationals (“SDN”) List, or to country destinations sanctioned by the U.S. Any such transactions will be declined.

Payment By Bank Wire Transfer

Officine Panerai only accepts wire transfer payment by original customers who place orders through the Client Relations Center. All customers must provide proper form of identification when making a purchase by bank wire transfer. Officine Panerai does not charge a fee for bank wire transfers; however, some financial institutions will charge a fee for using a bank wire transfer. Any order exchange, modification or return for an item purchased through bank wire transfer must be completed by phone. Non-engraved merchandise purchased by bank wire transfer may be returned pursuant to Clause 18 of these Conditions of Sale by contacting an Officine Panerai Ambassador. Return payment will be issued by check only for any item that is initially purchased by bank wire transfer. Officine Panerai is prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls (“OFAC”) Specially Designated Nationals (“SDN”) List, or to country destinations sanctioned by the U.S. Any such transactions will be declined.

Bank Wire Transfer Order Approval

Officine Panerai requires that all bank wire transfer orders by phone be confirmed through an order approval process. Officine Panerai may acknowledge a bank wire transfer order, but an order is not fully approved until the review has been completed and accepted. All bank wire transfer orders are not confirmed until a Confirmation of Order email is provided to the customer.

Bank Wire Transfer Order Cancellation

Officine Panerai requires that all bank wire transfer order cancellations be submitted and requested by phone through our Ambassador.

If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.

Payment By Paypal

You may also pay by using PayPal, as indicated on the Website.

Consumer Financing

If you are interested in financing options for your purchase, please reach out to our Client Relations Center and an Ambassador will direct you to a link with more information from a finance provider (if available), or you may click on the relevant link to a finance provider online during the checkout process (if available).  If you choose to pay for selected product(s) and/or services(s) in this manner, your order will still remain subject to these Conditions of Sale, and shall also be subject to any applicable terms and conditions of any relevant finance provider.

Review And Confirmation

You should carefully check and confirm all details on the payment page before placing your order through the Website, including without limitation the particulars of each sale.  In the case of an order being placed through the Client Relations Center, the Officine Panerai Ambassador will verbally ask you to confirm the details of your order.

Acknowledgement Of Order

Once you have made your choice and your order has been placed on the Website, you will receive an Acknowledgment of Order by email or by fax, acknowledging the details of your order.  This Acknowledgment of Order will contain an Order Reference Number assigned by Officine Panerai.  Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgment of Order is not an acceptance of your order.  Following the transmission of the Acknowledgment of Order, Officine Panerai will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.

These Conditions of Sale will be provided to you with the Acknowledgement of Order through either email link or fax, or the Officine Panerai Ambassador will refer you to the Conditions of Sale posted on the Website. Please carefully review these Conditions of Sale upon receipt.

Confirmation Of Order

Upon shipment of your order, following completion by Officine Panerai of its anti-fraud, security and related legal checks, Officine Panerai will send you by email or by fax a written Confirmation of Order. The Written Confirmation of Order constitutes the acceptance of your order by Officine Panerai and indicates the existence of a binding sales contract.

Proof Of Agreement

The Acknowledgement of Order and Confirmation of Order that are sent to you by fax or by email are deemed to be received when you are able to access them on your fax machine, computer, mobile or handheld device.

The Acknowledgment of Order, Confirmation of Order and any automatic recording systems used by the Client Relations Center or the Website will be proof of a binding agreement between you and Officine Panerai.

Complimentary Services

The following complimentary services will be proposed, free of charge, by the Client Relations Center:

17.1.      GIFT WRAP, OFFICINE PANERAI BAG, AND OFFICINE PANERAI SPECIAL PACKAGING

All packages are delivered gift wrapped, in Officine Panerai special packaging.

17.2.      GIFT NOTE

You may personalize your order by adding a personalized note that will be printed by Officine Panerai on a gift card to be included in your order package. If you have ordered several products, you may individually personalize one gift card per product.

17.3.      Boutique Pick-Up

This service is offered free of charge at one of the following Officine Panerai boutiques during normal business hours:

- Panerai New York Boutique, 703 Madison Avenue, New York, NY 10065

- Panerai Boutique at Bal Harbour Shops, 9700 Collins Avenue, Bal Harbour, FL 33154

- Panerai Miami Boutique, Miami Design District, 140 NE 39th Street, Miami, FL 33137

- Panerai Dallas Boutique, NorthPark Center, 8687 N Central Expressway, Dallas, TX 75225

- Panerai Beverly Hills Boutique, 9490A Brighton Way, Beverly Hills, CA 90210

- Panerai Las Vegas Boutique, The Forum Shops at Caesars, 3500 S Las Vegas Blvd. Las Vegas, NV 89108

You will be informed by email when your product arrives at the boutique you have selected, and it will be available for pick-up for a period of twenty (20) calendar days afterwards. If you do not pick-up your product during that period of time, it will be returned to [BRAND] and the original Customer will receive a refund. Please bring your Acknowledgement of Order / Confirmation of Order and a valid and official piece of ID with matching name and address to pick-up your product.

Shipping Policy


We only accept orders for delivery to addresses in the continental United States, Alaska, Hawaii and the District of Columbia. Please note that Officine Panerai does not ship to PO boxes, APO/FPO addresses or hotels.

 

We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order:

 

Type of delivery

Provider

Estimated

Delivery Lead Time

Charge to Customer

Standard

FedEx

2-3 business days*

If order < $300 = $15 per order

If order ≥ $300 = free

Express

FedEx

If you wish to have your order delivered in less than 2 Business Days*, please check feasibility with your Officine Panerai Ambassador for special arrangements. 

If order < $600 = $35 per order

If order ≥ $600 = free

 

 

*Saturday will not be considered as a regular business day with respect to estimated delivery lead time. Delivery on Saturday may however be proposed as a service to specific zip codes by the Client Relations Center. This service as well as express shipping may incur more specific charges.  Please contact the Client Relations Center (1.877.726.3724) for more specific information. 

 

When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email or by fax.

Each delivery package will contain, in addition to your purchased Officine Panerai product: (i) all related accessories, if any, (ii) a thank you card; (iii) Product User Guide, as applicable, and the Warranty Card;(iv) a printed gift note(s) containing your message, if so requested by you when you place your order; (v) the return form and pre-paid return label and (vi) the packing slip without price.

When ordering products on the Website or Client Relations Center, you, as the Customer, will receive an invoice that will be sent to your email address as a .pdf attachment. You may also at any time later request an invoice by calling the Client Relations Center (1.877.726.3724).  Please note that Officine Panerai may request that you provide proper identification as a condition to complying with such request.


Officine Panerai insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each Officine Panerai product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by Officine Panerai and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.

Return Policy

In order to ensure your total satisfaction, a Customer or a recipient of a gift of Officine Panerai products (a “Gift Recipient”) may return Officine Panerai products in accordance with the return and exchange policy set forth below. Returns of Officine Panerai products that are not in compliance with the conditions and timeframes set forth below may be rejected by Officine Panerai and will be sent back to the Customer or Gift Recipient, as the case may be.

19.1.      RETURN PERIOD

Officine Panerai allows the Customer or Gift Recipient to return Officine Panerai products purchased on the Website within thirty (30) days following delivery, but subject to the further terms and conditions set forth below.

19.2.      RETURN PROCESS

Products that have been purchased on the Website or through the Client Relations Center may be returned to the Officine Panerai e-boutique distribution center, at the following address: RNA Logistics, Attention: E-Commerce Returns, 2710 Regency Drive, Suite 500, Grand Prairie, TX 75050.   

Products that have not been purchased on the Website or through the Client Relations Center may NOT be returned to the Officine Panerai e-boutique distribution center.

If a Customer or Gift Recipient wishes to return a product to the Officine Panerai e-boutique distribution center, then such person must comply with the following steps:

i) Call the Client Relations Center at 1.877.726.3724 to request a Return Authorization Number (RAN). This number is required prior to returning any product to Officine Panerai, 

ii) Fill out the required information, list the applicable Return Authorization Number (RAN) on the return form and sign it,

iii) Include the completed return form with the product, all its accessories, the User Guide, the Warranty Card and all other documents, in its original box and delivery package,

iv) Seal the delivery package and affix the pre-paid delivery label to it,

v) Bring the package to any Fedex location or call Fedex to arrange pick-up.

Should the Customer or Gift Recipient decide to return a purchased item within the 30-day period, Officine Panerai and the Customer or Gift Recipient, as the case may be, agree that Officine Panerai maintains a special interest in the merchandise and will therefore purchase insurance on the returned merchandise.  Officine Panerai is under no obligation to do so but will take this initiative for the Customer's or Gift Recipient’s convenience.

The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment, and Officine Panerai accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Officine Panerai e-boutique distribution center will be eligible for a refund.

Upon receiving a return, Officine Panerai will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.

19.3.      CONDITIONS TO RETURN A PRODUCT

Officine Panerai products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable). Officine Panerai will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

Watch bracelets that have been adjusted at the Customer’s request must be returned with the exact same number of links as in the original delivery package.

All returns will be subject to strict Quality Control (QC) by Officine Panerai to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Officine Panerai will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Officine Panerai will proceed with the applicable refund or exchange. 

19.4.      REFUNDS

Should a product be returned to the Officine Panerai e-boutique distribution center by the Customer or the Gift Recipient, only a Customer will be entitled to receive a refund. In no event will a Gift Recipient be entitled to receive a refund.

If a Customer’s return complies with the return policy, Officine Panerai will use reasonable efforts to credit the refund to the Customer’s credit card or Paypal account, in the case of a bank wire transfer payment, by issuing a check to the Customer, no later than fourteen (14) days after receipt of the returned item by the Officine Panerai e-boutique distribution center. Except for delivery of a defective product, initial shipping charges will not be refunded to the Customer.

19.5.      EXCHANGES

Customers and Gift Recipients may be permitted to exchange a product purchased on the Website for another Officine Panerai product if the product to be exchanged satisfies the conditions of the return policy within thirty (30) days following delivery. 

Officine Panerai will send an invoice as a .pdf attachment to the Customer’s email address, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by the Customer or the amount that the Customer is entitled to receive, as indicated below.

Should a product be returned for exchange to the Officine Panerai e-boutique distribution center by a Customer or Gift Recipient, only the Customer will be entitled to receive a refund of the price difference if the returned product is more expensive than the exchanged Officine Panerai product. If the returned product is less expensive than the exchanged item, the Gift Recipient will be charged the difference in price.

19.6.      DEFECTIVE PRODUCTS

Officine Panerai is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

If nevertheless you receive a product that seems to be damaged, you may return it to Officine Panerai in accordance with the return policy. Upon receipt, Officine Panerai may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.

If your product is declared as defective by Officine Panerai, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable:

i) Officine Panerai may send you the same product in the exact same size, subject to availability,

ii) Officine Panerai may propose an exchange for another Officine Panerai creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference, or

iii) Only you, as the Customer, may request a refund of the full price of your initial purchase.

Repairs

For any repair inquiries, please contact our Client Relations Center by emailing concierge.usa@panerai.com or by calling +1 877-726-3724.

Gifts

If you purchase an Officine Panerai product as a gift for a Gift Recipient, you will receive an invoice to your email address as a .pdf attachment (Officine Panerai will never send the invoice and payment details to the Gift Recipient).

From June 10th, 2020 until June 31st, 2020, Panerai will offer a complimentary strap (among a selected list, excluding alligator straps) with the purchase of each watch through its Website or over the phone with its Client Relations Center (“offer”).  The offer is open only to individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most states), (b) have legal capacity to enter into contracts and (c) have a shipping address in the continental United States of America, Alaska, Hawaii or the District of Columbia. Void where prohibited. Purchasers can select the strap until stock are exhausted over the phone with one of the Panerai Ambassadors at the Client Relations Center calling the phone number  +1 877-726-3724. If the watch order is placed online, the purchaser can call the Client Relations Center after the order is acknowledged to get help to select the complimentary strap. Strap stock selection under this offer is limited to straps that are currently available from a selected list; alligator straps are excluded from this offer. In case of returns, the watch must be accompanied by the complimentary strap.  If you do not include the strap with the watch return, we will deduct the value of the strap from your return.

Warranties/limitation Of Liability

While Officine Panerai will use reasonable endeavours to verify the accuracy of any information it places on the website, in advertisement or catalog or by the client relations center, it makes no warranties, whether express or implied, in relation to the accuracy, reliabilty and completeness of such information. Officine Panerai does not confirm the price of an Officine Panerai product until a confirmation of order has been issued by Officine Panerai, indicating the existence of a binding sales contract. If an Officine Panerai product’s correct price is higher than the price posted on the website, then Officine Panerai will either contact the customer for instructions before shipping the order or cancel the order and notify you of such cancellation. This information is provided on an "as is" and "as available" basis without any representation or endorsement made, and Officine Panerai makes no warranties of any kind, whether express or implied, in relation to such information, or any transaction that may be conducted on the website or through the client relations center including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. In no event will Officine Panerai be liable for damages other than actual direct damages proven in a court of law.

While every effort will be made to ensure that the descriptions, photographs or graphical representations of the Officine Panerai products displayed on the website or in a catalog are as accurate as possible, Officine Panerai does not warrant that such materials or other content are error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise.  Accordingly, the customer’s sole remedy in the event of any such error is to return the product as set forth in our return policy.

Entire Agreement

The Conditions of Sale (as amended from time to time), including policies incorporated herein (e.g., Privacy Policy) constitute the entire agreement between you and Officine Panerai regarding your purchase of Officine Panerai products through the Client Relations Center or the Website, and supersede any prior Conditions of Sale or any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Officine Panerai in relation to such matters.  In the event any other rules, code of conduct, or other matter posted on the Website conflict with the terms of the Conditions of Sale, the Conditions of Sale shall govern. No oral representation or agreement given by any party shall alter the interpretation of the Conditions of Sale. You confirm that, in agreeing to accept the Conditions of Sale, you have not relied on any representation save insofar as the same has expressly been made a representation in the Conditions of Sale and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Conditions of Sale save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the Conditions of Sale. 

No Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Governing Law; Arbitration Of Claims

The Conditions of Sale shall be governed by and construed in accordance with the laws of the State of New York, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination thereof or any Officine Panerai product purchased on the Website or through the Client Relations Center, will be resolved by binding arbitration, rather than in court, except that a Customer or Gift Recipient may assert claims in small claims court if such claims qualify.  The arbitration will be conducted in New York, New York, by the American Arbitration Association (“AAA”) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879.  Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. 

DATE:  November 19, 2020