Frequently asked questions

You may place an order as a Guest without creating an account. However, we recommend creating an account for personalised preferences, to save your wishlist, and for ease of access for future purchases.

To edit your account details and personal information, first log into your account. Once you have made your updates, please ensure that you save your changes.

If you have forgotten your password, please click here. We will send you a link to change your password by email. Please check your Spam folder if you do not receive this message.

To subscribe to our newsletter, please complete the form here. You will have to verify your subscription by clicking on the link in the email that we will send you. If you wish to unsubscribe, please follow the "unsubscribe" link found at the bottom of every email you have received. 

Yes, all data and payment information submitted through our e-Boutique is safely secured by SSL encryption. For further details regarding data use, kindly refer to our Privacy Policy.

Yes, our eBoutique Team will be able to assist you with your order over the phone. Please contact our eBoutique Team at +1 877-726-3724 or here. Our representatives are available from 8am to 8pm CST Monday through Friday.

Most timepieces are available for online purchase. Should you wish to purchase a timepiece that is not currently available online, please contact our eBoutique Team who will be delighted to assist you at 1 877-726-3724 or here.

Please contact our eBoutique Team at 1 877-726-3724 or via the contact form. Additionally, you may visit your nearest Boutique, which can be found here.

Due to the limited number of our pieces, we do not offer product reservations. You can save a watch to your wishlist by clicking on the "Notify when available" button, but please note that this does not guarantee availability. You will be prompted to create an account in order to use the wishlist functionality.

To be notified when a sold-out item becomes available again, click on "Notify when available" on the item's page to register to receive updates. You will receive a notification via email once the item is back in stock.

Please contact our eBoutique Team at +1 877-726-3724 or here to find out if your order can be changed or cancelled. Our representatives will be happy to assist you.

Yes, all data and payment information submitted through our e-Boutique is safely secured by SSL encryption (https). We do not retain your payment information, including credit card numbers or PayPal account details.

We offer a variety of payment methods through the online checkout and the applicable options for your order and location will show at the payment stage. Options include Paypal, credit cards (Visa, MasterCard, American Express, CUP) ApplePay, Google Pay. Orders valued at $2000 or higher can also be paid via Bank Transfer. Affirm Payment instalments are available.

Orders placed via the phone with the eBoutique team can only be paid with Credit Card or Bank transfer (for orders over $2000). Credit Card details can be input with your phone keypad, making it highly secure. 

No, payments are only made in the form of USD.

No, orders must be paid in full via a single payment method.

Your credit card is charged at the time the transaction is completed.
Bank Transfers will see the money withdrawn as soon as you have made the transfer.

No, once an order is placed, it is not possible to change the payment method. Depending on the status of your order, we may be able to cancel your order and place a new one with the preferred payment method. Please contact the eBoutique Team to discuss your options. 

Kindly note taxes are calculated based upon the shipping destination. 

Panerai offers five methods of delivery in the United States:

- Standard Delivery: 3-4 business days*

- Urgent Delivery: 1-2 business days*

- Boutique Pick-Up Delivery: 3-4 business days

Please note, delivery times are estimates and signature is required on all deliveries. 

* no delivery on Saturdays and Sundays.

"Panerai is currently shipping to the US.

Should you need more information about shipping within Canada or other countries, please contact our eBoutique Team at +1 877-726-3724 or here.

Please contact Boutiques in Canada listed here.

You may also contact contact our eBoutique Team at +1 877-726-3724.

We do not ship to certain addresses, such as military, certain restricted areas, pick-up points or PO boxes. If your address is not eligible we will have to cancel and refund your order. 

Boutique pick-up is offered only in certain locations:

Casa Panerai Madison - New York NY

Boutique Hudson Yards - New York NY

Boutique Tysons VA

Boutique Beverly Hills CA

Boutique Costa Mesa CA

Boutique Palo Alto CA

Boutique Topanga Westfield - Canoga Park CA

Boutique Las Vegas NV

Boutique Bal Harbour FL

Boutique Miami Design District - Miami FL

Boutique Orlando FL

Boutique Naples FL

Boutique Dallas - Dallas TX

Boutique Houston - Houston TX

You have 20 days to collect your order in the selected boutique otherwise the order will be cancelled.

Once your order is shipped, you will automatically receive a tracking number via email.

Yes, all our orders are shipped beautifully wrapped, and may include a gift message of your choosing.

Yes, your package is insured during transit until arrival at your designated delivery address. A signature is required upon receipt by someone age 18 or older. 

Free exchanges are available for all orders within 30 days of receipt. For more information, please contact our eBoutique team at +1 877-726-3724 or here. Our Client Advisor will proceed with the exchange request and organize the return of the original piece. All exchanges are subject to a quality control once received in our warehouse. The new product will be shipped if the quality control is successful. 

Free returns are available for all orders within 30 days of receipt. For more information, please contact our eBoutique team at +1 877-726-3724 or here. Our Client Advisor will organize the return of the piece. All returns are subject to a quality control once received in our warehouse. Refund will take place only if the quality control is successful.

Orders that were placed using the Boutique Pick Up can be returned (please note piece will be returned to eBoutique for a quality control process to take place). However, exchanges will have to be faciliated through the eBoutique directly. 

No, return shipping is offered free of charge. 

All refunds will be processed within 14 business days of receipt of the returned item by the Panerai eBoutique distribution center.

Once your package has been collected, you may track your return via the tracking number provided by the Carrier. In order to do this, you must insert the return tracking number in the Carrier website. We advise you to keep your receipt until the return confirmation is received by email.

For high value orders, specific transportation may need to be organized. In this case, please contact our eBoutique team at +1 877-726-3724 or here for more information on the tracking of your return.

Yes, if you have received an item as a gift and wish to return or exchange it, please contact our eBoutique team at +1 877-726-3724 or here.

Yes, all Panerai orders are shipped beautifully wrapped.

Yes, you may include a personalized gift message in your order.

No, our e-Boutique does not offer gift vouchers at this time.

No, our eBoutique does not make any alterations to the timepiece before shipment. However, you may add an additional strap of your choice to your order.

No, our eBoutique does not make any alterations to the timepiece before shipment. If a bracelet adjustment is needed, please contat the eBoutique at +1 877-726-3724, or visit our Boutique locations which can be found here.

Panerai watches are available for purchase via our website or at +1 877-726-3724, as well as in our Boutique locations which can be found here.

Our eBoutique Client Advisors are available by telephone +1 877-726-3724, email concierge.usa@panerai.com, and chat. You can also contact us via the form here.

No, our eBoutique does not make any alterations to the timepiece before shipment. If a bracelet adjustment is needed, please contat the eBoutique at +1 877-726-3724, or visit our Boutique locations which can be found here.

Yes, Panerai watches carry a two-year warranty from the date of purchase. 

You can extend your International Limited Warranty for up to 8 years and join Pam.Guard here.

Your Panerai is guaranteed against all manufacturing defects for a period of 24 months starting from the date of purchase, provided that the warranty card is signed by an authorized dealer. 

This warranty does not cover wear and tear, or damage caused by inappropriate handling. All repairs or servicing work carried out by third parties not authorized by Panerai would automatically invalidate your warranty.

Register your timepiece, join Pam.Guard and extend your International Limited Warranty for up to 8 years.

The Pam.Guard extended international limited warranty is available for all Panerai watches purchased within the past two years. Some restrictions apply.

For further details please consult the Int. Ltd. Warranty section.

Yes, only Panerai Manufacture can release an official Certificate of Authenticity for your timepiece. You can drop off your timepiece to any Panerai Boutique, authorized retailer or via complimentary shipping kit and request the Certificate of Authenticity. The Timepiece will be then sent to the Manufacture in Neuchâtel. A thorough examination performed by one of our specialist watchmakers can either confirm or refute the authenticity of your timepiece. It takes 6 to 8 weeks and costs approximately 350 euros for Timepieces produced since 1997.

If a close examination reveals that parts of the timepiece are not genuine, Panerai reserves the right to refuse to issue a certificate for such timepiece.

Yes, please contact the Boutique of your choice directly by clicking here or contact our eBoutique at concierge.usa@panerai.com or at +1 877-726-3724 to arrange an appointment.

Yes, we offer repair and/or restoration services for our creations. A physical inspection of the piece will be completed by our watchmakers, and a repair estimate will be issued for your approval prior to service.

To have your creation serviced or repaired, kindly visit your closest authorised retailer or Boutique by clicking here, or drop-off directly at an authorised repair center or contact our eBoutique team at +1 877-726-3724 or concierge.usa@panerai.com.

Panerai offers a complementary service kit to send your timepiece for service here.

As each service request is considered independently, you will be informed of the estimated repair time once your Panerai has been physically examined.

As a reference, a complete service usualy takes between 4 and 8 weeks.

To track the status of your repair, kindly contact the Boutique or authorized retailer where you submitted your creation for service. You may also contact our eBoutique team at +1 877-726-3724 with your repair number. 

A simple self-winding mechanical movement has more than a hundred pieces working together 24 hours a day. These components require regular, though not frequent, attention. As with a car engine, certain parts simply need to be cleaned and re-lubricated to ensure they do not wear down, potentially necessitating more serious repair work in the future.

Like any high-precision instrument, a watch need regular servicing to ensure that it keeps functioning perfectly. The service interval can vary depending on the owner’s habits, the climate and the type of use. The water resistance cannot be guaranteed permanently. It may be affected by the ageing of gaskets or by an accidental shock on components ensuring the water resistance. We recommend to have it checked every 2 to 3 years or every year if the watch is used for water activities.

Our prices are based on the level of complexity of the movement, the amount of time necessary for the watchmaker to do the service and the spare parts involved. Please click here to have the service prices regarding your specific model. For further detail, kindly contact our eBoutique team at +1 877-726-3724 or here.

Leather is a natural material and susceptible to premature wear when in contact with water, or prolonged exposure to the sun.It is also recommended to take off the watch at night so the leather can breathe. All smooth leather types, can be gently cleaned with a wet cloth. Please note that leather straps are not guaranteed and regular replacement is advised depending on wear.

The watch will be given to the closest Richemont Service Center where our Panerai watchmakers will take care of it. After the registration, a detailed diagnosis will be made in order to evaluate the condition of the watch and define which new parts or service it requires. For specific services or products, the interventions can only be made in our manufacture in Switzerland. You can find more information in the service section.

Yes, polishing is an option that Panerai offers and which Master technicians have to perform. To submit your timepiece for service, please visit your nearest boutique, authorized dealer or utilize our complimentary shipping kit option here.

Yes, to report potentially counterfeit goods, we invite you to contact our eBoutique team at +1 877-726-3724 or at concierge.usa@panerai.com.

Panerai is committed to creating a sustainable future for business, society and the environment. To discover our Corporate Social Responsibility policy, kindly visit the Sustainability section of our website by clicking here.

It is part of the brand's history to provide a high luminosity even under water. Tritium was the first material used in the Panerai watches but it is no more authorized. We use now Super LumiNova grade A material for all dials and hands of our watches. The SLN material takes its luminescence from daylight or any artificial source of light. The watch should therefore be exposed to bright light in order to provide a glow in the dark. The luminescence decreases with hours but it is restored as soon as the watch is exposed again.

The majority of watches (without a chronometer certificate) have an average precision tolerance ofbetween -5/+10 seconds per day in all positions. However, each caliber has its own specifications which are detailed in the user booklet.

A chronograph is a watch with hands that display hours, minutes, and seconds together with a mechanism for measuring elapsed time by means of a central chronograph hand, which records seconds, and totalizers for the minutes and hours (not mandatory).

A chronometer is a watch whose movement has obtained an official rate certificate from the COSC (Official Swiss Chronometer Testing Institute) after having passed precision tests in different positions and at different temperatures over a 15-day period.

The difference between these two movements is the way in which the watch is wound up to give it energy. Manual-winding watches must be wound by hand at a regular frequence depending on their power reserve (3 to 8 days for Panerai watches). Self-winding watches are wound by an internal rotor which responds to wrist movements. Self-winding watches usually have a power reserve of at least 40 hours and therefore have suffiient energy reserves to maintain a stable rate when the watch is not being worn.

The time is set by pulling the crown to the time setting positions. The stem has different positions possible depending on the functions of your watch (chronograph, flyback...). You can find information about its functions or how to make small adjustments in the product manual.

You can report your lost or stolen watch by adding it to a worldwide register used by police, the watch industry, and the pre-owned market. Please find more information here