Last updated: June 2025

We are committed to providing an accessible online experience for all our users, including those with disabilities, and to conform with established accessibility standards and laws.  Additionally, we leverage an industry-leading digital accessibility solution, Level Access, to maintain and improve conformance with accessibility standards. 

Scope

This statement has been prepared to inform users about the accessibility of our service, including its alignment with relevant legal and technical standards. This accessibility statement applies to the portions of our website covered by the European Accessibility Act and any national implementation.

Description of the Service and Measures to Support Accessibility

We provide e-commerce services. Our service is accessible across multiple formats, supporting a broad range of user needs. Specifically, we have taken the following measures to ensure the accessibility of the service:  

• Text-based descriptions: Detailed written information available in plain language 
• Audio support: Narrated descriptions for users with visual disabilities 
• Screen reader compatibility: Fully functional with popular screen readers
• Multimedia alternatives: Alternative text accompanying all visual and multimedia content 
• High-contrast and zoom functionality: Adjustable contrast and text scaling for users with visual disabilities.

Our service is delivered through an interface that supports accessibility by: 

• Simple navigation: Logical layouts with consistent headings, landmarks, and menus 
• Keyboard accessibility: Functions that can be operated via keyboard 
• Error notifications: Clear and descriptive error messages to guide users in resolving issues 
• Customizable settings: Options for users to personalize settings, such as font sizes, themes, and display modes, to meet their needs

We are continuously striving to improve our accessibility by providing: 

• Regular testing: We continually test our services against the latest accessibility guidelines, including WCAG and EN 301 549, and make necessary updates to sustain accessibility
• Feedback mechanisms: Users can provide feedback on accessibility issues to our CRC, and we will aim to address these concerns promptly.
• Perceivable content: All visual and auditory information is presented in ways that are adaptable to users' needs 
• Operable interface: The service is fully navigable by keyboard and works seamlessly with assistive technologies
• Understandable design: Our interface uses clear and simple language, avoids unnecessary complexity
• Robust content: We ensure compatibility with current and future user agents, including assistive technologies

Through our collaboration with Level Access, we have adopted the following practices to enhance every user’s experience:

• Self-evaluation: Regular internal audits and evaluations
• Third-party audits and testing: Assessments by external accessibility experts
• Monitoring: Automated conformance scans at regularly scheduled intervals
• CI/CD testing: Testing for accessibility errors in code during the development pipeline
• Errors fixing: Prioritization of fixes to accessibility issues in the development pipeline
• Record keeping: Internal reporting on accessibility conformance
• Integration of UserWay widget: Providing addition ways for users to adapt the website according to their specific needs
• Periodical interviews: Contacting quarterly interviews with the Customer Relationships Centre to collect feedback

Conformance Status

The portions of our website covered by the European Accessibility Act observe the following standards:

• WCAG 2.1 Level AA
• EN 301 549